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“Pets are permitted - pet friendly”

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Holiday Inn Express Hotel & Suites Dubuque-West
Ranked #6 of 17 Hotels in Dubuque
Certificate of Excellence
Reviewed November 18, 2012

Yay and thank you! My husband said this is a miracle after 400 miles....we are exhausted after packing up our Michigan Home and moving to Kansas City...Thank you Holiday Inn Express and Rachel! I just read that reviews must be 200hot plus characters...so I am just adding filler. Rachel came and fixed our air conditioner/ heater too.

  • Stayed: November 2012
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2  Thank suzeemermaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this reviewResponded November 20, 2012

Dear Valued Guest,
You are welcome! Thank you for sharing your gratitude towards Rachel and the Holiday Inn Express & Suites Dubuque, IA. We are happy we could accommodate you during this very important transition in your life and hope you are enjoying your new home in Kansas City. Look forward to welcoming you again sometime soon.
Sincerely,
Lynette Montes
General Manager

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212 - 218 of 255 reviews

Reviewed November 6, 2012

We stayed at this hotel on a visit to Galena, Il. We were very impressed with the friendly staff (Rachel & Brandy, as well as GM Lynette Montes). Our room, hallways and breakfast area were very clean. We would stay at this hotel again on future visits!

Room Tip: Request top floor room on the entrance side (away from the highway)
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  • Stayed: November 2012, traveled as a couple
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1  Thank Terrence W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this reviewResponded November 8, 2012

Dear Valued Guest,
So happy to hear you were impressed with our customer service and that you will be staying at the Dubuque Holiday Inn Express & Suites again! It was a pleasure accommodating you and we look forward to hosting you upon your return.
Sincerely,
Lynette Montes
General Manager

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Reviewed October 21, 2012

I won this hotel for $50 a night on priceline. We stayed for 2 nights in October. The hotel is located about 1 1/2 miles norht of highway 20 in Dubuque.
We arrived about 1:45p.m. and was told our room would not be ready for 30 minutes or so. A little disappointing but 3 p.m. is there posted check in time so really can't complain. When we did check in we were given a room on the third floor. (there is an elevator). The room had 2 queen beds. There was a dorm size refrigerator on the floor with a microwave on top of it - not the most convenient but it works (would have been better if they were on a short table).
The room seemed clean. There was a one cup at a time coffee maker in the bathroom.
The hotel offers a complimentary breakfast which was quite good. Scrambled eggs, sausauge, biscuits and gravy, pancakes, hard boiled eggs, yogurt, fruit, muffins, toast, bagels, hot cinnamon rolls, juice and coffee.
There is a small swimming pool and a nice size whirlpool along with an exercise room,and a room with a computer. We used the whirlpool twice. The first time there were 4 kids in the pool area with their mothers. The kids were throwing dolls, and some pool toys around - they ended up hitting us in the whirlpool - they also jumped in the whirlpool - splashing us in the face. Their mothers didn't say anything to them. This is not a reflection on the hotel - just wanted to let you know a lot of families stay there with kids as there were a lot of kids at the breakfast as well.
Check out was quick. Overall, this is a nice hotel.

  • Stayed: October 2012, traveled as a couple
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1  Thank marilynm4310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this reviewResponded October 24, 2012

Dear Valued Guest,
Thank you for acknowledging our guaranteed check in time is 3pm. Although we do try our best to accommodate each of our guests special requests, check out time is not until 12 noon which may make it difficult if the room type reserved has not departed. Please do not hesitate to contact us prior to your arrival for future stays, if you did not do so for your previous reservation, and we can make note to try to have a room ready by the time you’ve requested.
I would also like to take this time to thank you for your suggestion regarding the short table for our mini fridge and microwaves. All of our standard rooms now have a mini fridge and microwave and we want you to know we are in the process of investigating equipping them with cabinetry.
Glad you enjoyed the breakfast while you were here as well. It is nice to know the variety of items we provide make an impression on our guests.
We understand the issues you described regarding the pool and take the pool policies very seriously. Please contact us immediately if this happens again as we would make sure these policies are enforced.
Again, thank for your business and we look forward to your return to the Dubuque, IA Holiday Inn Express & Suites.
Sincerely,
Lynette Montes
General Manager

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Reviewed October 13, 2012

This has become our regular place to stay when visiting family in Dubuque. Rooms and facilities and very clean and nicely furnished. Staff is outstanding. Brandi and Amanda at the front desk deserve special recognition. We had an issue with IHG reservations desk and Brandi was a star trying to sort it out. While I'm an IHG Platinum, I've become an infrequent guest because of their lousy customer service for Priority Rewards and reservations desk. But always make an exception because this property is terrific.

  • Stayed: October 2012, traveled with family
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1  Thank McLean4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this reviewResponded October 24, 2012

Dear Valued Guest,
First of all, as a Platinum member, you deserve special recognition! Thank you for “always” making an exception to stay with us at the Dubuque Holiday Inn Express & Suites. I would also like to apologize on behalf of the Priority Rewards and reservations desk for any subpar customer service experienced. You are very important to us and we want to ensure that you receive the recognition you deserve. Thank you again for choosing our hotel when you are in the Dubuque area visiting.
Sincerely,
Lynette Montes
General Manager

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Reviewed October 9, 2012

We stayed here in October because there were no hotels available in Galena. The room with the king bed and pull out couch had a lot of space, two flat screen tvs, and was very clean. The free breakfast was excellent. The pool is nice, fitness area is small but adequate. We ate at Sushi Thai which is in a little strip mall just next door and it was suprisingly good with a gret atmosphere and good service and prices. In the same strip mall,don't miss Yo Go Ice Cream place where you can build your own bowl of ice cream with many different flavors and toppings to choose from. Field of Dreams is worth checking out and about 30 minutes away. PIck up a brochure in the business center of the hotel. All in all, our stay was great.

Room Tip: The Kennedy Mall is close by with a huge book store and movie theater.
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  • Stayed: October 2012, traveled with family
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1  Thank Gage038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this reviewResponded October 24, 2012

Dear Valued Guest,
Glad your stay was “great”! We appreciate your comments about the Holiday Inn Express & Suites, Dubuque and the surrounding area. We hope we will have the opportunity to serve you again in the near future.
Sincerely,
Lynette Montes
General Manager

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Reviewed September 20, 2012

We stayed here on the way up north for our family vacation. We got the last available room and it was right next to the lobby and the breakfast area and elevator. I was afraid that we would have a ton of noise, but we put extra towels down by the door and kept the a/c on to buffer the noise and I was surprised how quiet it was. Hotel was clean. The front desk staff was great. The hotel was packed and there are only a small amount of chairs to accommodate everyone for breakfast, but the wait to grab a table was just a few minutes and the staff was able to keep up with the demand for food and kept it well stocked. I like how they asked all of the guests if they wanted anything else at breakfast close before they started to lock the cases and close up. We may stay here on the way back down- great hotel.

  • Stayed: September 2012, traveled with family
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1  Thank wendysuzette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this reviewResponded October 24, 2012

Dear Valued Guest,
Thank you so very much for your positive feedback regarding the Dubuque Holiday Inn Express & Suites. It is always a pleasure to receive quality information about the product and service we provide. We look forward to accommodating you again when you return to Dubuque.
Sincerely,
Lynette Montes
General Manager

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Reviewed August 1, 2012 via mobile

Holiday inn express continues to impress me. The room was clean and comfortable. The evening reception was nice.and staff was informative. As a AAAmember the price was great considering breakfast. And the evening reception. The express continues to impress me. Er would stay Herero again.

  • Stayed: August 2012
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Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this reviewResponded October 24, 2012

Dear Valued Guest,
So happy to hear the Dubuque Holiday Inn Express & Suites continues to impress you! I can assure you we will continue to try to impress you every time you stay at our hotel. Thank you for your continued business.
Sincerely,
Lynette Montes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Dubuque-West

Address: 2080 Holliday Dr, Dubuque, IA 52002-0471
Phone Number:
Location: United States > Iowa > Dubuque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Dubuque
#5 Family Hotel in Dubuque
#6 Romantic Hotel in Dubuque
Price Range: $99 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dubuque-West 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Dubuque West. Dubuque s newest hotel located in the West End district. Our hotel is just minutes away from Dubuque s downtown featuring major attractions such as The National Mississippi River Museum, The Diamond Jo Casino, Grand River Center, Five Flags Civic Center, Star Brewery, and Dubuque Greyhound Park and Casino (Mystique). If you are traveling to Dubuque to enjoy one of our many fun filled events such as America s River Festival, Catfish Festival, Riverfest, Summerfest, and Dragonboat Festival, you ll find the Holiday Inn Express & Suites Dubuque West s convenient location perfect for shopping and dining. While visiting Dubuque, you may want to take a short drive to Galena IL for additional shopping and sight seeing General Grant s Home and other historical sights. The Holiday Inn Express & Suites Dubuque West is designed for business travelers featuring High Speed Internet, 24 hour business center, large work desks in every room, and meeting room for groups up to 50 people. We welcome guest visiting McKesson, A.Y. McDonald, McGraw Hill, and Quebecor, Eagle Window and Doors, and Kendall Publishing and John Deere. In addition, our proximity to Loras College, University of Dubuque, and Clark College makes us the ideal location during your campus visit.Stay Smart at the Holiday Inn Express & Suites Dubuque West! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Dubuque-West
Holiday Inn Express Hotel & Suites Dubuque-West Iowa

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