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“Needs some TLC”

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Redstone Inn & Suites
Ranked #3 of 8 Dubuque B&B and Inns
Certificate of Excellence
Tinley Park, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Needs some TLC”
Reviewed October 19, 2013

We recently stayed at the Redstone Inn. This was our 2nd visit, our 1st visit was back in 2000. The innkeeper was very gracious. But the inn itself is in desperate need of some TLC. We snuck a peek into the Bridal Suite and noticed that they had stickpins holding up the wallpaper. Also, throughout the inn, the wallpaper was peeling in numerous areas.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 1014Paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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143 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Woodbridge, Virginia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 23, 2013

Had the pleasure of staying at the Redstone Inn during a business trip in September 2013. What an absolute gem! The place has so much history and it's maintained with a lot of love and care by innkeeper Robert. He truly made my coworkers and I feel like family, giving us recommendations on places to eat nearby and making sure we had a hearty breakfast to start the day. It's an historic home, so no elevators, but Robert helps you haul your luggage up the stairs. The rooms are beautiful and they're open for you to take a look around, if they're not occupied of course! If you get the chance, try and stay in the "Governor's Suite," which boasts a magnificent bedroom space and amazing bathroom with a tub! The breakfast parlor is really charming, complete with ivy covered windows, and was my favorite room. It's conveniently located within walking distance of Main Street, including the restaurant Pepper Sprout. Highly recommend this place and would go back for a visit in a heartbeat!

Room Tip: Rooms at the back of the Inn are quieter because they are away from the street. Governor's Suite...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Genie576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, MN
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 25, 2013

We recently had the pleasure of staying at the Redstone Inn, and we were made to feel completely at home in Dubuque.
The Redstone Inn itself is an historically listed building; the interior bears the grace and appeal of the turn of the last century; the high-ceilinged ground floor includes a welcoming parlour and the breakfast room, the detail of which includes gilded filigree cornices, decorative millwork and hand-cut tiling. The main staircase winds round the front desk, and antique light fixtures adorn the balustrade posts. Nice details, such as cookies in the parlour and a basket of chocolates on the stairway, plus a basket of complimentary treats in the room, were added touches that made us feel even more at home.
Speaking of the guest room, our room was neat as a pin. The bed was made up so neatly and snugly, I could have bounced a coin off it. The mattress itself was very comfortable and we slept soundly. The ensuite bathroom was tidy and completely suited our needs.
Best of all is the hospitality of proprietor Robert Chu. We appreciated the breakfasts he made, his knowledge of the area (including historical knowledge), his warm welcome to guests, and we really enjoyed his personality, friendliness and wry sense of humor. There were a number of long-term business travellers who were also staying in the inn, and we could see why they would choose Redstone over a chain hotel: the sense of welcome and home-iness.
If ever in the Dubuque area again, we would stay here without hesitation. Highly recommend.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LT_Minn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 6, 2013

A beautiful old house that was decorated with the history of the house. A very interesting host that told us a lot about the history and the current situation of Dubuque and the redstone inn house itself. We enjoyed our two days there!

Stayed August 2013, traveled as a couple
Helpful?
Thank Su H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 24, 2013

Redstone doesn't properly disclose an extra 10% cancellation charge, instead burying it deep in "terms and conditions", when it should be disclosed up front where other cancellation charges are addressed. Then they tried to tell me I couldn't cancel, that I instead needed to contact an (undisclosed) "agent" that they claimed was "my agent" in the transaction, even though all of my transaction with them occurred on the Redstone website.

Stayed July 2013, traveled with family
Helpful?
3 Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
121 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 8, 2013

You will not forget the REDSTONE INN. Located close to downtown Dubuque.
Very Clean.
Nice people run it.
A mansion straight from the 1800's with original pictures of people that lived there.
Every piece of wood and staircase and corner moldings and light fixtures are pieces of art.
A must see at least once.
Rooms are very comfortable. Flatscreen TV's. Air. Memory foam top beds. (At least in the room we were in).
Breakfast.
This is not the run of the mill place. Something to see in every direction you look in the beautiful home/business.

"Funman"

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Funman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeForest, WI
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 12, 2013

Overall, the rooms and breakfast were nice and comfortable. We ran into trouble because communication and customer service skills were lacking. The prices and policies for booking rooms are different when calling directly to the Inn vs booking on-line. Several frustrating phone calls were required to resolve issues and book 4 rooms. One of our party dropped out at the last minutes and because the room was nonrefundable we would be paying for it. Upon check-in, without any conversation, the 4th room charge was split between the three remaining rooms. Because of the previous hassle we didn't say anything right away and the next morning we were told that was why the charge was different than quoted. Definitely not good communication or clear policies, but the rate wasn't outragous so we let it go.

After all that, one of our party left behind a phone charger and called to ask if it could be sent to her. He told it it would be $25 to send it - we live two hours away and could drive there for less.

Again overall, the place was nice, but the owner definitely needs to work on communication and customer service.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaw9961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Redstone Inn & Suites

Property: Redstone Inn & Suites
Address: 504 Bluff St, Dubuque, IA 52001-4602
Location: United States > Iowa > Dubuque
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #3 of 8 B&Bs / Inns in Dubuque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Redstone Inn & Suites 3*
Number of rooms: 14
Reservation Options:
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Also Known As:
Redstone Inn & Suites Dubuque, Iowa

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