Hotel was clean and comfortable. Nice rooms with excellent bathrooms. Good carpet and furniture. Staff was friendly and polite. My only issue with our stay was with the water temperature of the indoor water park. It was freezing. My grandchildrens lips were blue and they were shivering. We came to this hotel solely because we wanted an indoor water park in case of inclement weather and were very dissapointed.
The bed was comfortable. The room was clean. the restaurant connected to the hotel wasn't that great for breakfast. The pool was awesome.
Waterpark was fun for age 9 and 5 of children we had. I do think the rule of no children in the hot tub is a little severe, it should definitely be an age limit but 18 an older is a little dramatic. Our room was very dirty, I clean homes for a living and I was disgusted by the dust and fingerprints everywhere and there was wrappers and cookies left on the floor, the food in the restaurant was terrible and the service was awful. All of the staff were just sitting around talking. In the arcade area the employee who was working at the gift shop was so mean to the little kids when they picked out prizes and was eating a donut, pregnant, and on her phone TEXTING in front of customers. The arcade didn't have much of a selection and is advertised to have been this great game room. While checking in the entire lobby was packed and you aren't even sure if there is a line formed or when it's your turn and the check in staff run you through like cattle. Just very unsatisfied with our stay.
It is such a treat for my kids to go here! We had my son's birthday here. The staff was very kind and accommodating throwing in a free pass because we are a family of 5. The hotel is old but well maintained. The rooms are average. But if you are like most you come for the indoor water park. So much fun. No lifeguard on duty so watch your young swimers. There is an adult only hot tub, so if you can sneak away from the kids enjoy this. I did not eat at the restaurant but there are many local chains around. It Books fast so get your reservations in early. Fun family get a way!