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“Second time just as good!” 4 of 5 bubbles
Review of Ramada Tropics Resort / Conference Center Des Moines

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Ramada Tropics Resort / Conference Center Des Moines
Ranked #13 of 49 Hotels in Des Moines
Des Moines, Iowa
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Second time just as good!”
4 of 5 bubbles Reviewed August 14, 2013

This is our second trip to the Ramada Tropics and it was just as fun as the first. It's great location close to the interstate makes seeing the sites of Des Moines very easy. We once again LOVED the pool. It has tons of fun things for the kids to play on and also has a centrally located hot tub so keeping an eye on the kids while enjoying yourself is easy. The rooms are very clean and hotel staff is ready to help if you ever need anything. Also we love that it's pet friendly so we can bring our puppy but they keep it so clean you'd never know.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,944 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • Any
English first
Johnston
2 reviews
4 of 5 bubbles Reviewed August 13, 2013

This hotel is perfect for families w/kids. Everyone had a great time. The only thing I would suggest is to lower the price on the non-staying guest(s) wristbands. This is a perfect place to have a kids birthday party, family reunion, etc. however, for those members of the family who live locally the wristband cost (depending on number in party) could be an issue.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Ramada

Helpful?
Thank Connie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SE Iowa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 13, 2013

Came here for a quick weekend get-away with our children. We arrived, checked in with no issues, found our poolside room to be clean and comfortable. WiFi really slow in the suite of the bedroom. Got the kids changed and headed to the water park. We all played for a couple of hours, then went to get dinner.

Upon returning, we decided to let the kids play just a little bit before bed. About 15 minutes before the pool area closed, we warned our kids it was "last call" for slides & such. Our three year old went up the pirate ship (for the 10-15th time) and attempted to go down the slide. He slipped, and bashed his head on one of the cement corners that protrudes roughly 3' from the bottom, at eye level of most young children.

When my son stood up, there was blood absolutely gushing from his eye area. The teen "lifeguards" didn't even notice me SCREAMING for my husband or carrying a bleeding, screaming child from the pool. A girl went down right behind him, even as the blood was mixing in with the pool water.

A nurse who was also a guest recommended we bring him to the ER, which we did. We ended up spending 10pm-1am in the ER with our 3 year old. He needed 6 stitches just below his eyebrow, plus suffered a corneal abrasion from the cement scratching his eyeball. As he had stitches, he could no longer swim for a week. Mini vacation, over. Our "quick' vacation has cost us almost $800 for the ER bills.

While the fall is obviously NOT the hotels fault, the fact that the equipment is unsafe is a concern the company should address. I did speak with the manager (?) the next morning who was happy to comp our room rate and offer us vouchers for breakfast (which was ok, aside from the loud TV).

I sincerely hope that the staff has had a chance to cover those two protruding corners to ensure safety for future hotel guests. We would stay here again if they fix that issue and train their lifeguards to be more aware and responsive.

Room Tip: We had no issues with our first floor, poolside room.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank IA_x7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ames
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 12, 2013

You for sure need a better restaurant and better service, maybe more attendants at the pool bar/refreshments. Very slow. I had to get their attention every single time I wanted anything. The food really needs improvement. Every time we have stayed there we have ordered from steaks to pizza. The steaks are as fatty as fat can get. We sent our back. The pizza I thought would be easy since we always experience awful food. I was wrong. Burnt. I need to just learn to order from outside restaurants or get get take out and bring it to the room. I just hate the thought of having to take my children away from the water park to go eat somewhere. Kindof why we pick this hotel to begin with. So we don't have to. But I can not stand to eat at the restaurant in this hotel anymore. I am not the only one, I can tell you that. Besides the restaurant, my children do have fun there. However they are outgrowing it. They only want to be in the hot tub now. And now that you have to be 18, they are really bummed. Hard to keep them out of it, when we have one at home. But I do think the water park is good for the younger children.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Ramada

Helpful?
1 Thank Teresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Tropics Resort / Conference Center Des Moines

Property: Ramada Tropics Resort / Conference Center Des Moines
Address: 5000 Merle Hay Road, Des Moines, IA 50322 (Formerly Holiday Inn Merle Hay)
Phone Number:
Location: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Des Moines
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Tropics Resort / Conference Center Des Moines 3*
Number of rooms: 166
Reservation Options:
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Also Known As:
Ramada Tropics Hotel Des Moines
Ramada Hotel Des Moines
Des Moines Ramada
Ramada Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa

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