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“very very disappointed”

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Ramada Tropics Resort / Conference Center Des Moines
Ranked #13 of 49 Hotels in Des Moines
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1,962 reviews from our community

Traveler rating
    450
    652
    479
    237
    144
See reviews for
1,560
52
24
210
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • Any
English first
Saint Paul
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed May 22, 2013

I was told i would have a king bed but when i arrived I was told no king rooms were available. The front end clerk and the manager were both rude to me! After I said I did not appreciate the attitude the manager offered me a King Suite...I turned her down because i wanted you to know i was not just complaining to get a free upgrade. I should have been offered the upgrade when they gave my original king room to someone else...I should not have had to argue with both employees. I also think that no continental breakfast is ridiculous...I stay in hotels about 100 nights a year and this is the only hotel I have ever stayed in that does not offer some kind of breakfast!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
1 Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Olaf
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 22, 2013

Property was well kept and room was very clean, quiet and comfortable. Beds were good and despite being close to the waterpark area it was nice and quiet. We'll do this again. Only downside was an out of order icemaker causing a goodly hike to the front of the hotel for ice and a shortage of luggage carts for a hotel of this size. No sound on HBO.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
1 Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Tropics Resort / Conference Center Des Moines

Property: Ramada Tropics Resort / Conference Center Des Moines
Address: 5000 Merle Hay Road, Des Moines, IA 50322 (Formerly Holiday Inn Merle Hay)
Phone Number:
Location: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Des Moines
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Tropics Resort / Conference Center Des Moines 3*
Number of rooms: 166
Reservation Options:
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Also Known As:
Ramada Tropics Hotel Des Moines
Ramada Hotel Des Moines
Des Moines Ramada
Ramada Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa

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