We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Northside Surprise”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Hotel & Suites Des Moines - Northwest
Ranked #25 of 48 Hotels in Des Moines
Waverly, Iowa
Level Contributor
85 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Northside Surprise”
Reviewed December 12, 2013

This was a return-visit to this property, and once again, it was outstanding. Most hotels are developing to the west of the metro (Jordan Creek shopping area), and it's hard to find good, clean, nicer properties on the north/Urbandale/Johnston-side of Des Moines. This is one! Formerly a Sheraton years ago, most all the rooms have been renovated, and the bathrooms, while still small, are excellent -- the front desk said they'll do another "freshen/renovation" over the next couple years too! What I like is this is an Iowa-based hospitality property -- Kinseth, I believe. They do a nice job, and the attached Bennigan's is an added-value.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

135 reviews from our community

Traveler rating
    25
    41
    41
    20
    8
See reviews for
35
22
10
43
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Santa Fe, New Mexico
Level Contributor
135 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed December 5, 2013

This hotel (technically in Urbandale, I think) was ok. They allowed our pet to stay with us for an extra $20.00, although we had to bring our pet in and out of the back door only. The room and bathroom were clean and had all of the amenities and toiletries. They had good water pressure and hot water in the shower, but no towel racks in the bathroom. The decor was in need of some upgrading and probably a deep clean around the edges of the carpeting, but otherwise, we thought the room was relatively clean. They had a business center off of the lobby, and provided coffee in the morning. They also had HBO, which was nice after a long road trip. The heater in our room was on "high" even when switched to "low", so it was a very hot sleep but we survived. It was ok for one night.

Room Tip: It is always a good idea to make sure the windows are locked when you check into your room, if you a...
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WhirledTravels28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeH4Hol-Inn, Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review, December 12, 2013
Dear Whirled Travels28

Thank You very much for taking the time to post your comments. We certainly appreciate the positive comments about the hotel cleanliness, shower, HBO and business center. I have also taken note of your suggestions as well. We very much appreciate your feedbck and take every comment seriously. I am gratified to hear you had a good stay overall and look forward to the opportunity to be of service to you in the future

Thank You
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 7, 2013

We enjoyed two connecting rooms with comfortable queen beds. The hotel was clean and the staff couldn't have been more accommodating. There is a nice business center and we appreciated coffee in the lobby in the morning. It was raining and we were offered an umbrella to get us to our car so we could load under the front canopy drive. Ample parking and a connecting restaurant (Bennigans) with great food and service.

Room Tip: Easy exit off interstate. Both fast food and sit down restaurants within walking distance.
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sawdustsal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Level Contributor
212 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed September 26, 2013 via mobile

It had been over a year since I stayed here. With conference being in Urbandale I chose to stay here as it is close. Last time was't upgraded as a Platinum Member. This time Jackie at the front desk couldn't have been nicer. I was upgraded to a two room suite and given a "goodie" package for being a Platinum member. I was also given a coupon for free breakfast and free drink at Bennigans which is connected to the hotel. I will definitely stay here again when in Des Moines.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cy2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed September 24, 2013

I enjoyed my stay at this property. The meeting space, guestrooms, and public areas are clean and contemporary. The location is easy to get to off the freeway and plenty of restaurants, shopping to go to within a few miles. The staff was friendly and professional. Great experience.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ValleyofJewels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 23, 2013

Stayed at this hotel for a reunion and found the staff to be very helpful and friendly. The room was very clean and the staff was always on the spot to handle any request. The restaurant / Bar was good and the food well prepared. The Hospitality room was the right size for the amount of attendees and the Banquet food was above the norm for this type of event.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doug A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Indiana
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 12, 2013

We stayed here during our 4 year anniversary and it was a treat, the staff treated us well and the food was good.

The hotel is older and I was worried but that was put to rest when I walked into the lobby.

The desk staff told me they would be redoing rooms soon as well.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mrreview2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Des Moines
0.4 mi away
AmericInn Hotel & Suites Johnston
6.1 mi away
Holiday Inn Express and Suites Des Moines Downtown
0.2 mi away
Quality Inn & Suites
Quality Inn & Suites
#27 of 48 in Des Moines
3.0 of 5 bubbles 98 reviews
Show Prices
Show Prices
Show Prices
5.1 mi away
Quality Inn
Quality Inn
#30 of 48 in Des Moines
3.5 of 5 bubbles 105 reviews
0.2 mi away
Days Inn Des Moines Merle Hay
Days Inn Des Moines Merle Hay
#29 of 48 in Des Moines
3.0 of 5 bubbles 452 reviews
2.0 mi away
Hilton Garden Inn Des Moines/Urbandale
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Hotel & Suites Des Moines - Northwest? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Hotel & Suites Des Moines - Northwest

Property: Holiday Inn Hotel & Suites Des Moines - Northwest
Address: 4800 Merle Hay Rd, Des Moines, IA 50322-1900
Phone Number:
Location: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #25 of 48 Hotels in Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Des Moines - Northwest 3*
Number of rooms: 198
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites Des Moines - Northwest is located in the heart of Iowa, 1/2 block from Interstates 80/35 and Merle Hay Road in the Des Moines suburbs of Johnston and Urbandale. Within minutes of corporate locations such as John Deere Credit, Pioneer Hi-Bred, Iowa Public Television and Camp Dodge. Enjoy our indoor pool, hot tub and recreation area until midnight! Nearly 200 guestrooms and suites feature quilt-top mattresses, triple sheets and pillow menu. Executive-class suites are offered in several styles, from Junior Kings to the stunning Presidential Whirlpool with Rosewood conference table, bar and entertainment center. Hotel offers over 12,000 square feet of conference space, including 18 breakout meeting rooms. Meet in the elegant Iowa Boardroom or the Heartland Ballroom, which can accommodate up to 600 guests. From technical assistance and creative menu planning, to just a bit of reassurance, our meeting professionals can assist with the planning of your next best event! Enjoy complimentary High-Speed Wireless Internet service anywhere in the Hotel or restaurant. Local guests enjoy the extensive menu and friendly Irish hospitality of our Bennigan's restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, IHG, Booking.com, Hotels.com, Travelocity, Hotwire, Cancelon, TripOnline SA, getaroom.com, HotelQuickly, Hotel.de and HotelsClick so you can book your Holiday Inn Hotel & Suites Des Moines - Northwest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Hotel And Suites Des Moines - Northwest
Holiday Inn Des Moines
Des Moines Holiday Inn
Holiday Inn Hotel & Suites Des Moines - Northwest Iowa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing