I recently traveled to Des Moines on business. The 3rd night we were there, we went to dinner with our vendor. I'd worn a pair of Seven Jeans ($270). Came back to the hotel, went to bed. Early the next morning, went to our vendor's building. When I returned, I looked for my jeans and they were no where to be found. Immediately, I called the front desk. No one ever returned my calls, I had to repeatedly call, time and time again when they said someone would call me back. The day I left, I was so mad that I demanded to speak to the manager. He sent me to Marriott Claims Services, where it took 2 weeks to get a resolution. The resolution: No one entered my room, but me (according to a key integrity check), so they denied my claim and did not reimburse me for the missing item. Well, my bad, I guess my jeans just sprouted legs and walked off. Or, maybe I left them in the lobby and walked up to my room half naked. Whatever! But, it's their word against mine. I certainly have filed letters with the Des Moines BBB and the Iowa Attorney General.
- Official Description (provided by the hotel):
- Enjoy luxury at Des Moines Marriott Downtown, a hotel in Des Moines, Iowa ideally located in the downtown business district just four miles from the airport and connected to the Iowa Events Center and Wells Fargo Arena by skywalk. We are one of the most convenient downtown Des Moines hotels. Dine at the delectable on-site Rock River Grill and Tavern, or discover the innovative City Center Lounge for casual downtown libations. Guests can relax in our sparkling pool or coffee shop and stay connected with our business center and free wi-fi in public areas. Highlighted by 25,000 square feet of space, Des Moines Marriott Downtown is ideal for conferences, weddings, retreats and events of all sizes. ... more less
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- Also Known As:
- Des Moines Marriott Downtown Hotel Des Moines
- Marriott Des Moines
- Des Moines Marriott Downtown Iowa