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“Great Customer service Hotel!”

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Des Moines Marriott Downtown
Ranked #13 of 48 Hotels in Des Moines
Reviewed July 7, 2014

We wanted a little get away for the 4th of July weekend, so my wife and I decided on Des Moines Marriott. The front desk was excellent suggesting where to see fireworks, dinner, events going on in the city and breakfast the next day. Everything that they suggested was a great time or a great restaurant. The only bad part was that our room didn't view any fireworks. Again great customer service. That is how a hotel should be. Our biggest complaint was a charge for internet service, every hotel should have this for free. Coffee shops have it for free why not Marriott?

Room Tip: The higher rooms have a better view.
  • Stayed: July 2014, traveled as a couple
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Thank comp5185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 4, 2014

Enjoyed our stay in the Marriott Des Moines Downtown. Once again, right on the AVA Capital Walk trail for our Volksmarching friends! Valet parking was about $20 bucks but worth it as the hotel is smack downtown. Great room, good staff, breakfast in Concierge Lounge was a little hard to find from the Lobby - escalators go to 2d floor!

  • Stayed: July 2014, traveled as a couple
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Thank johnmc82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2014

We stayed 2 nights for the Des Moines Art Festival. We arrived by car, drove up under the canopy and was asked if we wanted to valet or self park. We wanted to self park and was given directions...take a right, another right, then a left 2 blocks, blah, blah blah. Would have been nice to A) at least park for a sec and take our bags out and check in then park, B) handed a slip with a map and parking directions. Not the best first impression.
Totally enjoyed the stay and service inside, being Gold we were upgraded to a concierge floor room, given concierge lounge access (breakfast there and in restaurant on Saturday, plus light snacks Thu. evening) and free WiFi. We walked to the art fair and dinner a couple blocks away...skywalk is very nice in the rain or late night.
Typical room but at a fair price and loads of complimentary extras.
Nice workout area...the standard aerobic equipment but also some good strength machines.

  • Stayed: June 2014, traveled as a couple
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1  Thank ksols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

Was there for our annual convention and they were way understaffed. Parking was $21.00 a day, in Des Moines, come on!! Room was clean but they did not replace any of the bathroom items. Room service tray set in the hall for two days. Wish I had stayed somewhere else!!

  • Stayed: June 2014, traveled on business
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1  Thank IllinoisWino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines M, Guest Service Representative at Des Moines Marriott Downtown, responded to this reviewResponded June 25, 2014

IllinoisWino,

I apologize that you did not have a pleasant stay with us. Valet parking at the hotel is an additional charge, however there are nearby lower cost options that I am sorry you were not made aware of. I appreciate you voicing your concerns, and I will be sure to bring these issues with all staff members. Thank you for staying with us, and i hope we have the oppirtunity to have you as a guest in the future.

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Reviewed June 16, 2014

This review is long overdue. My husband and I stayed at the hotel for 2 nights. We came to Des Moines to see a concert and celebrate our anniversary. Upon check in we were informed that the hotel upgraded our room to the presidential suite, as a anniversary gift from the hotel. What a very nice and unexpected surprise!! We have been to Des Moines before and have always liked the city and people and this just solidified our feelings. The only small complaint would be that the room walls are very thin and both mornings around 6:30 we were woken by our neighbor talking on the phone. This was a small price to pay for feeling like a queen and king. Thank you to the staff at the Marriott for this wonderful experience.

  • Stayed: April 2014, traveled as a couple
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1  Thank LMS06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2014

Stayed here for 4 nights during the week on business, and I would rate this property as average compared to other Marriott properties I have stayed in. I will compliment the hotel staff (from front desk, to valet attendants, to restaurant staff) as very pleasant and helpful. There was always a greeting at the door. This property could use some upgrades to their beds, I stayed in a room with double beds, and they were quiet uncomfortable and did not provide a good nights sleep.
Also an upgrade should be considered to the TV's in the room (including out dated remotes).

The pro's to this location again was the fact that it is located in the heart of downtown walking distance to most businesses, and other nearby restaurants. Their is also free coffee in the room (look under the TV stand), and there is also a Starbucks in the lobby as well as some other dining options at a reasonable price.

  • Stayed: June 2014, traveled on business
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1  Thank MoreTravel2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines M, Guest Service Representative at Des Moines Marriott Downtown, responded to this reviewResponded June 18, 2014

SATanthony,

Thank you for your feedback, we appreciate the positive reponse to our hotel staff. While I do apologize that you did not have a comfortable stay with us, I am glad that we could provide a central location for all of your downtown activities. I hope we will continue to be your choice for any future trips to Des Moines.

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Reviewed June 13, 2014

We were in for only one night but I can find very little, if anything to ding this place about. The door man greeted us at the turn about. We had scoped out street parking as to avoid the parking fee (which seems out of line for Des Moine). He suggested that we park across the street because it was free on the weekend and to take the walkway from the garage to the hotel since it was pouring rain. Very nice. We were greeted by staff and treated warmly. While we didn't take advantage of many of there amenities, our room was clean and quite despite the throngs of wedding people and baseball players. I agree that the fee for an overnight is a bit high. Not much is included in that price but we enjoyed the downtown area especially the local microbreweries and the Hessen Haus -- superb!!

  • Stayed: June 2014, traveled as a couple
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Thank imanaveragejoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Des Moines Marriott Downtown

Address: 700 Grand Ave, Des Moines, IA 50309-2785
Phone Number:
Location: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Des Moines
Price Range: $151 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Des Moines Marriott Downtown 3.5*
Number of rooms: 415
Official Description (provided by the hotel):
Enjoy a luxury Des Moines hotel ideally located in the downtown business district just four miles from the airport and connected to the Iowa Events Center and Wells Fargo Arena by skywalk, making it one of the most convenient downtown Des Moines hotels. Dine at the delectable on-site Rock River Grill and Tavern, or discover the innovative City Center Lounge for casual downtown libations. Guests can relax in our sparkling pool or coffee shop and stay connected with our business center and free wi-fi in public areas. Highlighted by 25,000 square feet of space, this Des Moines, IA hotel is ideal for conferences, weddings, retreats and events of all sizes. ... more   less 
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Also Known As:
Des Moines Marriott Downtown Hotel Des Moines
Marriott Des Moines
Des Moines Marriott Downtown Iowa

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