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“Good, but could be Excellent”

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Des Moines Marriott Downtown
Ranked #11 of 48 Hotels in Des Moines
New York City, New York
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good, but could be Excellent”
Reviewed April 16, 2013

Stayed here for a week and my experience was good. Staff was friendly and helpful. Concierge lounge had good food and fitness center is nice and spacious to accommodate basic needs.

I think it has the potential to be Excellent if the F&B staff would work more efficiently. The bar staff at night wouldn't really understand multi tasking while "in the weeds", this also applies to the coffee shop staff as well.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iamchrismai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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423 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
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English first
Des Moines, Iowa
Level Contributor
122 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 7, 2013

I spent a week there for an event at the beginning of the month. Rooms are very clean and up to date. Front desk staff excellent and very friendly. Bell staff very friendly and helpful. Valet staff very efficient and helpful. Food was great. The Marriott is a busy hotel, but still are very accomodating.

Room Tip: There are either regular rooms or suites, not much choice there. I've stayed on lower and upper...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank mitchdsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 7, 2013

There is nothing inherently wrong with this hotel, it is located downtown Des Moines, with direct access to Skywalk, close to restaurants and local attractions. But there is nothing extraordinary about this hotel either. There were not many customers at the hotel when I arrived, still it took quite a bit to check in, my room was not ready, I got the wrong type of room, the staff could not give me good directions to restaurants, the room had a noisy A/C unit, there was no restaurant in the hotel (there was a bar with limited food selection), breakfast was also sort of limited and on the expensive side, check-out was slow as well. Overall, very little value for the money, well below other Marriott experiences, in an area where there are plenty of other choices.

  • Stayed January 2013, traveled on business
    • Value
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Helpful?
1 Thank rgrama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mason City
2 reviews
Reviewed March 18, 2013

The hotel was very nice. Convenient to attractions downtown. The staff was very helpful with anything we needed. The valet manager even helped load our bags when we left even though we didnt use the valet service. The room was comfortable and clean, the beds were a little small for two adults. Everything was beautiful and we would certainly stay here again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jkm031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Colorado
Level Contributor
4 reviews
Reviewed March 14, 2013

This is a beautiful full service Marriott. The staff was great and helped us with navigating downtown by skywalks. You are in the center of it all with this hotel. Loved it and would love to go back and enjoy on a beautiful day and not my rainy one

  • Stayed March 2013, traveled on business
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Lynne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscatine, Iowa
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 20, 2013

We stayed here with some Marriott rewards points for vacation (2 days). Valet parking is included, just call down ahead of time. Our vehicle was waiting for us by the time we got to the lobby. The front desk staff was very helpful and the lobby looked as though it had just been remodeled. We were able to get access to the concierge lounge for breakfast, excellent hotel breakfast. Lots of choices for breakfast that you dont normally see. I recommend giving this place a try if you are looking for a downtown Des Moines hotel.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
1 Thank skwarren14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina, United States
Level Contributor
103 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 18, 2013 via mobile

Traveling to DesMoines Iowa for work, this was first week staying at this hotel. Location is decent, skywalk access to several buildings but very few restaurants in walking distance stay open past 7pm.

Not the greatest of my Marriott experiences ...hotel lobby and corridors are clean, however there were handprints all over the window inside the room when i arrived, and they are still there after room was "cleaned" today ... so wasn't particularly impressed there.

Fitness center is pretty good, but "heated" pool is cold and hot tub isn't a whole lot warmer.

Thermostat in room doesn't register changes for about 30 minutes, so be prepared to stay hot/cold for a while if you're uncomfortable.

Room service is fast, food was good, but $12 for a hamburger and $5.50 for oatmeal is a little rediculous, though they have no competition.

I have status with Hilton brands, and most hotels for business travelers will comp access to concierge lounge because they want thier competitors business, but not here.

Undecided, but i am thinking as to whether i will move to embassy suites a few blocks further frommy work and just deal with the cold walk between buildings to get better service.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank We_3_Clines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Des Moines Marriott Downtown

Property: Des Moines Marriott Downtown
Address: 700 Grand Ave, Des Moines, IA 50309-2785
Phone Number:
Location: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Des Moines Marriott Downtown 3.5*
Number of rooms: 415
Official Description (provided by the hotel):
Enjoy a luxury Des Moines hotel ideally located in the downtown business district just four miles from the airport and connected to the Iowa Events Center and Wells Fargo Arena by skywalk, making it one of the most convenient downtown Des Moines hotels. Dine at the delectable on-site Rock River Grill and Tavern, or discover the innovative City Center Lounge for casual downtown libations. Guests can relax in our sparkling pool or coffee shop and stay connected with our business center and free wi-fi in public areas. Highlighted by 25,000 square feet of space, this Des Moines, IA hotel is ideal for conferences, weddings, retreats and events of all sizes. ... more   less 
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Also Known As:
Des Moines Marriott Downtown Hotel Des Moines
Marriott Des Moines
Des Moines Marriott Downtown Iowa

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