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“Super clean, roomy, and quiet”

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Embassy Suites by Hilton Hotel Des Moines Downtown
Ranked #5 of 48 Hotels in Des Moines
Certificate of Excellence
Reviewed April 9, 2014

I hadn't stayed in an Embassy Suites before, but wow, what a nice facility. From the quick and easy check-in, across the street parking, approximityto the Capitol, clean, contemporary furnishings to the made-to-order omelet for breakfast, this place was great.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Jill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded April 10, 2014

Dear Jill F;

Thank you for staying with us!

Sincerely,

Skip Hammerman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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703 - 709 of 1,065 reviews

Reviewed April 8, 2014

High quality, modern, clean, and a nice smell when entering the room. Friendly, helpful staff. Could walk to downtown establishments. Nice, soothing fountain sound all day long. Pre-arrival requests were also met. Accommodations for meeting were very good. Breakfast was crowded but nice quality.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded April 10, 2014

Dear Thomas S;

I appreciate your positive comments - we all take great pride in the service we provide and I am delighted you had a perfect stay.

Sincerely,

Skip Hammerman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

I travel constantly and stay in a lot of hotels. I am not, in general, a fan of hotels in the Hilton chain; my personal opinion is that it is the worst-managed of the main chains, but some properties affiliated with Hilton are excellent, and this is one of them.

On arrival I was given a bag with water, an apple and an orange--fabulous for business travelers who struggle to eat healthily on the road--very few much more expensive properties would do that. My suite is huge, overlooks the river, and has all the things I need--outlets everywhere, good water pressure, a fridge etc, a decent coffee maker, blackout curtains, a thermostat that actually works (rare in many Hilton properties which are often too hot--in this one the air conditioning works even when it is cool outside, so I can make it cold enough to sleep) and a good downtown location.

The fitness center is open 24 hours. It isn't a fancy one, but the pool is actually long enough to do laps in--a real rarity in my experience--not 25 meters by any means but way longer than average). Wifi is free for Hilton Honors members and reception is good. The keys are the new more-secure type that also don't lose their coding like in some other properties. I was very pleased with this stay.

Room Tip: Rooms facing the river have very nice views.
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  • Stayed: April 2014, traveled on business
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Thank TravelingExec53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded April 7, 2014

Dear TravelingExec53;

I am gald that you found us to be an exceptional Hilton brand property (and sorry to hear that you are typically not as pleased!). I am glad that you found our room amenities to be great and that you were able to enjoy the fitness facility and the pool alike.

Thank you for your positive feedback - I hope that you will stay us again when you return to Des Moines and that you will try some other Hilton products as well as I am sure they do a very good job as well. In addition, our HHonors guest loyalty program is the best in business with ability to get both hotel and airlines points simultaneously.

Sincerely,

Skip Hammerman
General Manager

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Reviewed March 29, 2014

Des Moines is a medium size city and Embassy Suites, situated on the river bank, is a rest place to visit or have out-of-town visitors stay. Esthetics rival what you would see in larger cities and staff attention to detail is very, very good.

  • Stayed: March 2014, traveled on business
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Thank drdeputy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded April 2, 2014

Dear Ankeny IA;

Thank you very much for your comments and thank you for your business!

Sincerely,

Skip Hammerman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2014

I was very disappointed in the cleanliness of my room at the Embassy Suites. The beds had several stains on the bedspread, the throw and the bedskirt. The table between the beds had a ton of dust underneath it. We pulled out the sleep sofa to discover a huge very nasty looking stain on one of the cushions. I contacted the front desk regarding the stained bedding. Housekeeping came up stairs with a mattress type pad without the bed spread. I reproted the other findings to front desk in the morning due to it being very late. I specifically told the young lady at the desk that the room was not clean and once we are out to please deep clean the room. Well, that cleaning did not happen. When I returned back to my room the next day in the evening (around 10pm) Housekeeping did absolutely nothing. They didn't make the beds. They threw the one bedspread over the bed (un-made) and laid a chocolate on top of the bed. Pillows were in a disarray...it was a MESS. Housekeeping was HORRIBLE!

  • Stayed: March 2014, traveled with family
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Thank Kimberly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded March 27, 2014

Dear Kimberly -

Thank you for your comments. I appreciate the feedback and apologize for the condition of your room. We have just completed a 100% steam cleaning of all of our furniture in all the guest rooms to ensure outstanding cleanliness standards. I have reviewed your comments with all the appropriate staff to address any improvement areas we may have.

Sincerely,

Skip Hammeerman
General Manager

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Reviewed March 24, 2014

The staff was very friendly and helpful. The room was large and appears to have been updated recently. The bartender at the evening reception was very good, and seemed to really care about taking care of guests. We used the hotel shuttle to go to dinner, and it was a very nice way to get around.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Cara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded March 27, 2014

Dear Cara -

I am delighted you had an outstanding stay with us and that you found all of our staff friendly and caring!

Sincerely,

Skip Hammerman
Embassy Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014

Having recently tolerated a stay at Prairie Meadows with an average room costing $199+ it was a breath of luxurious splendor to stay in a 2 room suite complete with the BEST FREE breakfast buffet I have ever had. I would go back there for just their breakfast, a $35 value all on it's own, but included in the low price of $165+. Bye, bye Prairie Meadows!

Room Tip: We had a corner room on the 3rd floor during the Basketball playoffs and it was unbelievably quiet.
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  • Stayed: March 2014, traveled with family
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Thank Azona50036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded March 27, 2014

Dear Azona50036 -

I am glad that you discovered us and the great value Embassy Suites are with the large two room suites and complimentary breakfast and evening reception. Please come back to see us soon!

Sincerely,

Skip Hammerman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel Des Moines Downtown

Address: 101 E Locust St, Des Moines, IA 50309-1802 (Formerly Embassy Suites Hotel Des Moines-On The River)
Phone Number:
Location: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Des Moines
#3 Business Hotel in Des Moines
#3 Family Hotel in Des Moines
Price Range: $112 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Des Moines Downtown 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
Relax in the comfort of the spacious two-room suites at the Embassy Suites Des Moines Downtown. Located close to the Iowa State Capitol, explore the trendy shopping and dining opportunities of the Historic East Village. Enjoy complimentary cooked-to-order breakfast and a nightly Manager's Reception. Elegant banquet facilities are available for weddings, business meetings and other special events. ... more   less 
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Also Known As:
Embassy Suites Des Moines
Des Moines Embassy Suites
Embassy Suites By Hilton Hotel Des Moines Downtown Iowa

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