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“Great Embassy Suites”

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Embassy Suites by Hilton Hotel Des Moines Downtown
Ranked #5 of 48 Hotels in Des Moines
Certificate of Excellence
Minneapolis, Minnesota
Level Contributor
117 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Great Embassy Suites”
Reviewed May 2, 2013 via mobile

This is probably one of the nicer Embassy Suites we have stayed in. However, I am disappointed that they just don't include the 8 dollar surface parking rate in the room.

The room was nice, clean and comfortable. The shower is raised off the floor and if you are 6'4" or taller, you will not fit in it very well. It is a short walk to the Wells Fargo arena, which is why we were there (concert). The breakfast was nice, made to order omelettes were delicious! They ran out of snacks during happy hour and did not restock!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ativan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review, May 10, 2013
Dear Ativan1;

Thank you very much fro your comments! I appreciate your comment about teh parking. We do have the parking charge structured as an additional charge as opposed to including it in the room rate so that those guests that do not have a car do not have to pay for an amenity they are not using, I hope that you enjoyed the concert you were attending and i am glad that you were delighted with our complimentary full breakfast offerings. I am very sorry that the evening Manager's Reception snacks were not refilled and I have shared your comments with the two Managers responsible for this area of the operation so they can do a better job in the future.

Thank you again - we hope to be of service to you when you return to Des Moines!

Sincerely,

Skip Hammerman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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967 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
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English first
1 review
Reviewed April 30, 2013

For comfort and a pleasant relaxing atmosphere, Embasssy Downtown Des Moines is the place. Food, drinks and comfort is all there ready to serve you. Drinks out on the patio along the Des Moines river in the evening is quiet and comforting. The service in the Liberty room is awesome. Breakfast amazing omelets made while you wait, how good can it get. Nice warm towels, remote by the bedside, and wake calls, my favorites. come and enjoy.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank cheryll879
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review, May 10, 2013
Dear Guest;

i am glad that you were able to enjoy the patio as the spring has not been the warmest so far. I am sure that it will get heavy use during the rest of the spring and this summer as it is a great place to enjoy our complimentary breakfast and evening drinks when the weather is on its best behavior. Our new restaurant "Liberty's" has had a warm welcome and I am happy that you found it to be "awesome".

Sincerely,

Skip Hammerman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 29, 2013

Excellent Customer Service - would recommend this hotel to anyone that visits this city. Bellmen to front desk personnel - were exceptional. Friendly and so willing to help since I had to ship several boxes and had to deliver them in a timely manner. Good Job Team - Keep up the good work.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Geraldine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review, May 10, 2013
Dear Geraldine B;

Thank you for taking the time to review us! I appreciate the feedback and have shared your posting with the staff. The Front Desk team including the Bellmen were really excited to see you comments.

Thank you again - see you soon back with us!
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A TripAdvisor Member
Reviewed April 25, 2013

The premium room was large enough for 3 adults and 1 child to share. We enjoyed the warm water in the pool. We enjoyed the extended hours for breakfast and for managers reception so things weren't too crowded and we could take our time. This is a great location right downtown Des Moines. You can want to may interesting places and it is right on the river. Wish they didn't feel the need to charge guests to park their cars in a society that must rely on cars for transportation.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whittier, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed April 25, 2013

Was very satisfied with the hotel and its proximity to Downtown. The rooms were comfortable and clean. The breakfast was great! Nothing like a homemade omelet to start the day. I will definitely stay here again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank James J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mapleton, United States
1 review
Reviewed April 24, 2013

I always enjoy the suite experience of staying at an Embassy Hotel. The room allows me a "at home" feeling and the in-room food service was wonderful. I took advantage of the pool and hot tub to relax after my all day meeting, also to start off my day on the second day before meetings. Truly a wonder stay.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Marsha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review, May 10, 2013
Dear Marsha C;

I am happy you feel like "At Home" at our hotel and that you had a nice and relaxing stay enjoying teh amenities we have to offer.

I look forward to seeing you back at the Embassy Suites.

Sincerely,

Skip Hammerman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coralville, Iowa
Level Contributor
151 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed April 20, 2013

All Embassy Suites are nice, but this one is several steps above! Newly re-done from the outside in. Fabulous stay with super helpful staff. Comfortable bedding and fabulous shower and everyone was fresh and new. We accidentally missed the breakfast cut-off time, but the staff on seeing our predicament, prepared a wonderful breakfast for us!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ntune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel Des Moines Downtown

Property: Embassy Suites by Hilton Hotel Des Moines Downtown
Address: 101 E Locust St, Des Moines, IA 50309-1802 (Formerly Embassy Suites Hotel Des Moines-On The River)
Phone Number:
Location: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Des Moines
#3 Family Hotel in Des Moines
#3 Business Hotel in Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Des Moines Downtown 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
Relax in the comfort of the spacious two-room suites at the Embassy Suites Des Moines Downtown. Located close to the Iowa State Capitol, explore the trendy shopping and dining opportunities of the Historic East Village. Enjoy complimentary cooked-to-order breakfast and a nightly Manager's Reception. Elegant banquet facilities are available for weddings, business meetings and other special events. ... more   less 
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Also Known As:
Embassy Suites Des Moines
Des Moines Embassy Suites
Embassy Suites By Hilton Hotel Des Moines Downtown Iowa

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