Usually I give as positive reviews as I honestly can, but this one will not be positive. To start with, the room was not clean. The carpeting was damp and within a few minutes of being in the room, I was accosted by a cricket and several flying insects. There were stains on the bathroom door, the walls, and even the ceiling. The fitted sheet kept coming off the bed, and I woke up in the middle of the night very hot because the a/c turned itself off for some reason. (To be fair, I was able to restart it.) Several of the tv stations came in very fuzzy.
Though free wi-fi is advertised, it didn't work. I went to the front desk to see if I could have a different room with better reception, but the employee there told me that it didn't work well throughout the building. I was not offered a new room or any other solution other than permission to use the public computer in the lobby. The Net was so slow on the lobby computer that it was useless. (Moreover, there was a sign next to the computer saying that it was only for quickly checking email, though nothing could be done "quickly" on that thing.) I tried the wi-fi in my room again but it still didn't work. So I then asked to speak to a manager, but was told that would only be possible if the owners were working, and they were in China for 2 weeks so it wouldn't be possible. It was very disappointing as I never would have chosen that motel if I'd known that they didn't have wi-fi.
By morning I thought I was done discovering disappointments, but not so. The water in the shower never got hot, though I let it run a long time. It did get warm enough to tolerate, but never hot.
On the positive side, the coffee maker, fridge, and microwave all worked, the bowed out shower curtain was good, and I was glad to see high energy bulbs in the lamps. Additionally, the front desk employee did give me a phone number for a pizza place that delivered there.
But generally, it was a disappointment and I would not recommend this motel to anyone. Most disappointing of all was the apathetic customer service.
- Official Description (provided by the hotel):
- Welcome to the Travelodge Hotel Des Moines. No pets allowed, minutes from many area attractions! We are pleased to offer out guest the following hotel features/amenities: free wireless internet, complimentary continental breakfast, kids under 12 stay free w/parent, spacious conference center, free local calls, coach parking, USA Today newspaper, outdoor pool (seasonal). Guest room features: large desk-coffee maker, hair dryer, alarm clock, 25 inch cable television (60 plus channels-HBO), guest laundry. ... more less
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- Also Known As:
- Travelodge Des Moines IA Iowa