4 night trip with my wife and 9 year old. We chose the hotel based on reviews here. I guess we should have heeded them a little better.
The Good: The room was large. Fridge. Microwave. Nice TV. Centrally located in Des Moines. Breakfast was decent.
The Bad: Being right next to the airport, we heard and felt planes taking off, starting as early as 6am. Room was "Quick Cleaned" - meaning when we moved the footstool or chair, the carpet was dirty undeneath. No elevator was a minor inconvienence. The pool area was small. They had just filled in the hot tub. Worse, the pool area was unbelievably humid inside. I sat down there so my son could swim and was literally sweating within a minute. The pool area was also not clean. My son found gum in the pool. Finally, the internet was inconsistent. The trick was to not connect to the Americinn Wi-fi, but to the Ecolodge wifi (this was the answer from the front desk).
The Ugly: The fridge made a terrible buzzing noise. We unplugged it to sleep and let the front desk know in the morning. The maintenance man asked if we were going back to our room yet that morning. Since we were heading out after breakfast, he went up to look a the fridge. He was outside having a cigarette before we even left. When we returned, the fridge was not working at all. We called the front and found out that his solution was to turn down the fridge so it wasn't running. Granted, it was quiet, but not working. We filled the fridge with ice as a temporary solution (we had food in there and didnt want it to spoil). The manager was supposed to talk to us the next day, but we never saw her. (We never saw here the 4 nights we were there.) Someone eventually must have fixed the fridge and there was a random discount on the room rate.
Ugly #2: A youth baseball team was staying at the hotel also. The team had a party in the parking lot, right under our window. The noise went on until 2:30am. Lots of noise from the halls every night. (No noise from other rooms though)
Ugly #3: Because at 2:30am we finally complained, when we checked out the next day, they did apologize and offered us a $25 credit. After we left, I examined the bill and the total was more than it should have been. I headed back inside, and ran into the front desk people leaving for the day. Rather than offer to take care of the problem, the response was "Print it up and call the manager." When I finally lost my temper, they did go back inside and correct it. I wasn't so angry that they accidently charged us an extra $25 rather than issue a $25 credit, but that they were content to leave me there angry.
Ugly #4: We never did see the manager the entire trip. We did, however, see the employees sitting outside often.
If you read my other reviews, you'll see that we enjoy most hotels we visit. I'm sure the manager will reply and try to put a positive spin on this one too. My answer to fellow travellers is: Don't risk your vacation on this hotel.
- Official Description (provided by the hotel):
- Welcome to the newly renovated AmericInn Hotel & Suites Des Moines Airport. Whether you are traveling for business or pleasure our hotel's vibrant modern decor and warm service oriented hospitality will suit all of your needs. Our 100% non-smoking hotel offers you a variety of room choices. Select one of our family or whirlpool suites for added perks. Start your mornings off right by enjoying our free, hot, home-style AmericInn Perk breakfast and enjoy our inviting, indoor pool.We are conveniently located directly across from Des Moines International airport and are just minutes from downtown. Our location allows for easy access to many area businesses and attractions, including Wells Fargo Arena and the Iowa Events Center. We offer a complimentary shuttle to the airport. Not matter where you come from or what brings you to Des Moines, we invite you come explore the fresh new look and feel throughout the hotel. ... more less
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- Also Known As:
- Super 8 Des Moines
- Super Eight Des Moines
- Des Moines Super Eight
- Des Moines Super 8
- AmericInn Hotel & Suites Des Moines Airport Iowa