I'll start by saying, I have never written a review before. This hotel is so beautiful! My husband and I stayed here over the weekend. We can not wait to go back. Everything is so elegant!
The minute we pulled up someone was there (with a smile) to guide us to the check-in area where we did not stand in a line. We sat down while they checked us in. We were in a city view room but when we asked about a river view, Shawna, checked to see if available, and changed it for us.
Every person that helped us out had a smile for us. INCREDIBLE CUSTOMER SERVICE!
The food was fantastic! You must eat at the Bix! When you do, make sure to ask for James. He was our server for lunch on Friday and for the Sunday Jazz Brunch! He asked our names on Friday when we were having lunch and everytime he came to the table, he used our names, including our 4 year old's name. When we came back on Sunday, when we were seated in his area, he saw us and right away said, "Well hello Addison, Dave and Lori. I'm going to be your server again! AWESOME AWESOME AWESOME!
I really can't say enough about the hotel and customer service.
I'll end with-Please go check it out yourself and don't forget to ask for James at the Bix!More
- Free Wifi