Stayed at this location two years ago and it was great--reasonably priced, very clean and comfortable and great service. Stayed there again 8/5/14 and found it lacking. Still a good price and clean, but check-in was a nightmare. Tried for early check-in and was told to come back at 2 p.m. because rooms weren't cleaned. Ok, no problem. Came back at 4 (the hotel's posted check-in time) and was told it would be another 30 minutes. Seriously?! Excuses about being full all week don't fly. Staff accordingly to make sure the rooms are cleaned by check-in time. They were still cleaning rooms on our floor when we finally checked in at 6 p.m. Nice staff, but no apologies for the inconvenience.
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- Also Known As:
- Comfort Hotel Council Bluffs
- Comfort Suites Council Bluffs
- Council Bluffs Comfort Suites