I booked a group of rooms for a wedding group, but when we all arrived the rooms were not on record. The staff at the front desk tried to accomodate us, but they did not have enough rooms of the right bed numbers to accomodate everyone as we should have had with our block of rooms.
When i told Deb, the operations manager, about some check in issues my group had she was useless in helping us work out room rate issues (some of my guests were paying more than others and we were all to have the same rate). She said she couuldnt do anything until her boss David came on Monday (this was friday at this point). I told her that was too late so she rudely gave me David's phone number to contact him.
David was rude and blamed me, claiming the rooms were never reserved, which was not right! I wanted to talk the the hotel GM but he refused to give me a contact number and said that the GM would back him up anyway so i was wasting my time and his!
The rudest people i have ever dealt with and the worst customer service!
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- Also Known As:
- Comfort Hotel Council Bluffs
- Comfort Suites Council Bluffs
- Council Bluffs Comfort Suites