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“Not Up to Fairfield Standards” 3 of 5 stars
Review of Fairfield Inn & Suites Council Bluffs

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Fairfield Inn & Suites Council Bluffs
Ranked #12 of 24 Hotels in Council Bluffs
Greensboro, Georgia
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not Up to Fairfield Standards”
3 of 5 stars Reviewed August 16, 2014

Even though this hotel was not ranked high on Trip Advisor, we decided to take a chance since other Fairfields we had stayed in were perfect for us. That was a wrong decision. The hotel was older and our room was a typical small hotel room. I had thought that all Fairfield rooms had a separate sitting and bedroom area, so did not even think to check that out when reserving. At least I have now learned that I need to check more diligently and pay attention to recommendations as I normally do.

Stayed July 2014, traveled as a couple
Helpful?
Thank Frances M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Council Bluffs, responded to this review, August 19, 2014
Dear Frances M,
Thank you for taking the time to review your stay at the Fairfield Inn & Suites Council Bluffs. I apologize that your room did not meet your expectations. Only our suites have a seating area separate from the beds. Our standard rooms do not include this feature. On future stays we'd be more than happy to help with your reservation to assure you receive a room that better suits your needs. Please allow us another opportunity to earn your business on your next trip to the area.

Sincerely,
Diana P.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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82 reviews from our community

Traveler rating
    22
    33
    13
    8
    6
See reviews for
37
18
4
14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Kewanee, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 29, 2014 via mobile

Very clean and friendly. Rooms were spacious. We go to Colorado from Illinois every year. We have stayed at a different hotel evertime. We will now be staying here, going and coming back. The price is reasonable also.

Stayed June 2014, traveled with family
Helpful?
1 Thank Chezehead0830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Byers, Colorado
1 review
4 of 5 stars Reviewed June 6, 2014

I stayed here with my two teenage girls. Felt very safe, the hotel and the hotel staff were excellent! The pool stayed open late, the breakfast was excellent, and always had what we needed. Would definitely stay here again! My only complaint would be that the receptionist reassured me that she would not use my credit card (because I prepaid) but that she needed it only for incidentals, just incase. When I got home the card had an $80. hold on it. When I called this was cleared up, but I was frustrated that it was not made clear to me that it would indeed be used. This was just a minor setback, and again cleared up. This did not change my stay experience.

Room Tip: Had no problem with our room location.
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kerri u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
129 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed May 14, 2014 via mobile

The staff, as usual were friendly and accommodating. The room was clean and the hotel was located in a nice area. As I travel alone for business, knowing I'm safe and comfortable is the most important thing to me.

Stayed May 2014, traveled on business
Helpful?
1 Thank laadragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly, Massachusetts
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 30, 2014

A co-worker and I just spent two weeks there.

The rooms were a bit small compared with the other hotels in the area. The price is a bit higher than the other local hotels. And I don't get why the heck they give you 5 "meatball" shaped pillows instead of a couple of good ones.

No micro-wave or refrigerator. Although a fridge was provided when requested, but no guarantee. BTW, the fridge was very loud.

I found the free breakfast was worth what you paid.

The hotel laundry was rather expensive to send out. 4 pair of socks, underwear, golf shirts and a pair of pants cost 28 dollars.

The staff was terrific. A shout out to Mathew B***, very helpful on a couple occasions, a real pro.

Would I stay again, YUP, recommend to friends, YUP, a good value, not especially but not bad.

I expect to return next year and will probably stay there again.

Room Tip: Try to stay away from the highway
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank joepeters21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed April 30, 2014

I just called this hotel and asked a specific question to Diana (or Diane). Their two-queen room is $119 and the king room is $129. She quoted those to me, and I said, "Can you give me the king room for $119." She responded "The queen room is $119. Would that work for you?"
I had every intention of taking the king room at $129 if she was not able to go down in price. But, because she completely disregarded my question and treated me like an idiot, I am not staying there.

Stayed April 2014, traveled as a couple
Helpful?
Thank mrsmarkfb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Council Bluffs, responded to this review, May 6, 2014
Dear Mrsmarkfb,
Thank you for taking the time to leave us a review. Please accept my apologies for any misunderstanding that occurred during our phone conversation. It's not that I wasn't listening, but I was merely explaining what I had available at that price. I do hope that if you are ever in the area, you will allow us another opportunity to earn your business.

Sincerely,
Diana P.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Vista, Nebraska
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 5, 2014 via mobile

The desk check in was quick and the associate was very friendly. Breakfast was nice and hot. Actually had eggs and sausage and not just donuts and bagels. Room was clean and the bed was comfortable. Very nice and updated. Thank you very much!!

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Mink34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Council Bluffs

Property: Fairfield Inn & Suites Council Bluffs
Address: 520 30th Avenue, Council Bluffs, IA 51501
Location: United States > Iowa > Council Bluffs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 24 Hotels in Council Bluffs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Council Bluffs 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Travelers looking for a hotel in Council Bluffs, Iowa will enjoy our convenient location off of I-29 & I-80. The Fairfield Inn & Suites Council Bluffs is located near many local businesses and shopping including the Google Data Center, Offutt AFB and Mall of the Bluffs. The Council Bluffs hotel is a short drive from many popular area attractions like the Omaha Zoo, Mid-America Center, Centurylink Center Omaha and the Old Market. Guests can gamble nearby at Harrah's and Horseshoe casinos. We are also a 15 minute drive from the College World Series at TD Ameritrade Park Omaha and Creighton University. ... more   less 
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Also Known As:
Fairfield Inn Council Bluffs
Fairfield Council Bluffs
Council Bluffs Fairfield Inn

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