The hotel itself was fine. The room was clean and nice. However, the shuttle situation left us hanging. Even after a reservation, and a confirmation of the shuttle to take us across the river, we ended up waiting over forty five minutes after the scheduled time...TWICE. Luckily, the maintenance guy (Mike) was so nice, he gave us a ride in his personal truck when we all realized that the shuttle was just not coming. After repeated attempts to contact management (Jennifer Archer) about this situation, I didn't even get so much as a canned reply e-mail.
- Official Description (provided by the hotel):
- 107 Newly remodeled guest rooms featuring serta pillow top mattresses, Council Bluffs largest indoor hotel pool, free wifi, business center,weight room and 24 hour shuttle service ... more less
- Reservation Options:
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