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““Bad Service wow we will not be going back”

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Harrah's Council Bluffs
Ranked #1 of 24 Hotels in Council Bluffs
Certificate of Excellence
GreenLeadersBronze level
Whiteville, North Carolina
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
““Bad Service wow we will not be going back”
Reviewed December 26, 2012

We have never been treated so rudely and over charged for a dirty room.
Our room rates were 180.00. We were winning and upon cashing in our chips we were asked We had never stayed there and would never advise anyone to do so.
We were then told 90% of bail bonds business comes from this casino.
The following night we stayed in a upscale hotel and the rate was 120.00
I cannot stress enough not to stay here and will advise all my friends as well.
Our first casino experience and our last. « less

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RICHLIFEOFROADTRIPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,340 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (333)
Date | Rating
  • English first
  • Korean first
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English first
1 review
Reviewed December 25, 2012

Very pleased with our stay, pleasant check in and found the room very nice. The king bed was great, want to find out what brand, as I want one for my own home! A few hairs in on the bathroom floor, otherwise the room was clean.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krifty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Ozark
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 12, 2012

The hotel is nothing special, staff was pleasant, the room was clean with a good bed, poor television selection, internet is not free, small casino, food fair. Ameristar a much better deal. Will not stay here again...

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
1 review
Reviewed November 27, 2012

Called and made reservation for HorseShoe Council Bluffs, IA. Thinking I was staying at the Hotel connected to the Casino, the front desk let me awair that the casino didnt own the hotel and they only book out blocks of rooms and that my reservation was for a different hotel 4 miles away. The Hotel said they had rooms available. I called to see if they would transfer my reservations to the hotel that is connected to the casino and the manager at Harrahs was so ruud and said NO! and if i tried to cancel they were going to still charge me the full room rate. Even tho i am a hot head it was my anniversary and me and my wife stayed in the room but went to Ameristar instead.. FU Harrahs!

Room Tip: Do not book any hotels for any of the Harrahs Properties
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZzzMANOMAHA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dakota Dunes, South Dakota
1 review
Reviewed November 12, 2012

We have never been treated so rudely and over charged for a dirty room.
Our room rates were 180.00. We were winning and upon cashing in our chips we were asked to leave because I had 2 beers and they escorted us to our rooms and we were advised we had to stay there all night. We had never stayed there and would never advise anyone to do so.
We were then told 90% of bail bonds business comes from this casino.
The following night we stayed in a upscale hotel and the rate was 120.00
I cannot stress enough not to stay here and will advise all my friends as well.
Our first casino experience and our last.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jar57049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 8, 2012 via mobile

Our stay was very pleasant, starting from the staff at check-in, to the casino, security and bar staff. The room was very clean and the bed comfortable. The casino floor seemed small, but there were plenty of machines and tables for the crowd. We gambled at the bar, and the bartender was very friendly, served us promptly and offered plenty of advice on things to do in Omaha. The only downside came in the morning; the hot water was tepid at best, and the shower spray was very uneven. Overall, a good value for a hotel/casino.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lezliejc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterford, Wisconsin
Level Contributor
64 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed November 5, 2012

Very large comfortable and clean room. This room had a luxurious Bathroom and had a throw rug which you just don't see in hotel rooms these days. In addition to Harrahs casino there was a shuttle to Horseshoe, just minutes away

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank immrstigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrah's Council Bluffs

Property: Harrah's Council Bluffs
Address: 1 Harrahs Blvd, Council Bluffs, IA 51501-5680
Phone Number:
Location: United States > Iowa > Council Bluffs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Council Bluffs
#2 Family Hotel in Council Bluffs
#2 Romantic Hotel in Council Bluffs
#8 Business Hotel in Council Bluffs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Harrah's Council Bluffs 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
Whether business or pleasure takes you to the Omaha and Council Bluffs area, staying at Harrah’s is your key to a fun, friendly time. Check in to our luxurious accommodations, including exquisite suites and deluxe rooms. Plus, you’re just step away from the action with slots, table games, fabulous dining, shopping and live entertainment. ... more   less 
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Also Known As:
Harrah`s Council Bluffs Hotel Council Bluffs
Harrahs Hotel Council Bluffs

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