We were on our way home from Colorado and just needed someplace to spend the night. We got a good last minuet rate so we stayed here. It is an older hotel, and you can tell, even though they have updated some. When we went to check in, the front desk person wasn't rude, but wasn't the friendliest either. When we got to our room, one of the hooks on the black out curtain was off, so our room was really warm. Easy fix, re-hooked the curtain and turned the AC on high. When we went to shower in the morning, there was no hot water. As my wife and I were trying to leave early to arrive home at a decent hour, we both had to take cold water showers. I also noticed at the same time that there was a crack/hole in the tub surround. Then we noticed that the sink was running very slow. As we were packing up our stuff, looking around to make sure we had everything, we discovered a pair of socks that was not ours. When we went to check out, there was a man who was working the front desk, along with a lady who looked to be a manager/supervisor. She had a cup of coffee in her hand and was drinking it in plain view of all the guests checking out. I checked out of the room, and mentioned the hot water issue, and the man said "yes, we know, our hot water heater locked up, and it was too late to do anything." I also mentioned the other issues (hole in the tub surround, and a slow running sink). He wrote the issues on a sheet, and didn't offer an apology. Neither did the manager lady, who was still drinking her coffee.
- Official Description (provided by the hotel):
- Located right on the banks of the Missouri River and attached to the Ameristar Casino we are right in the heart of the Omaha\Council Bluffs Metro Area. We provide a complimentary 24 hour shuttle to and from the airport and anywhere within 5 miles of the hotel. We offer a complimentary breakfast along with an on-site bar and 4 restaurants located in the attached casino. If you're in town for business or fun we have everything you need! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, IHG, Travelocity and Hotels.com so you can book your Holiday Inn Hotel & Suites Council Bluffs-I-29 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Council Bluffs Hotel Council Bluffs
- Council Bluffs Holiday Inn