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“Nice the hotel and close enough to downtown Omaha”

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Holiday Inn Hotel & Suites Council Bluffs-I-29
Ranked #6 of 24 Hotels in Council Bluffs
Certificate of Excellence
Ripon, California
Level Contributor
142 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Nice the hotel and close enough to downtown Omaha”
Reviewed July 12, 2013

The hotel was nice and the breakfast good. Next to a casino, I don’t gamble so it made no difference to me. It was close enough to downtown Omaha which is a nice place to hang out during the day and stay for dinner. The pool was also nice.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wingnut457
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill V, General Manager at Holiday Inn Hotel & Suites Council Bluffs-I-29, responded to this review, July 18, 2013
Dear wingnut457,

Thank you very much for your review of our hotel. It is great to hear that you were able to enjoy so much of our facility while you were here. Our location, pool, and breakfast are three things that many of our guests enjoy and I am very happy that you enjoyed them as well. We also have a complimentary shuttle to downtown Omaha so the next time your in town we can take you there and pick you up 24-hours a day if you don't want to have to look for parking. It is great that you enjoyed your time here with us and I look forward to having the opportunity to serve you again soon!

Bill Vanderpool
General Manager
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207 reviews from our community

Traveler rating
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    40
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Any
English first
Nashville, Tennessee
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 27, 2013

Hard to complain about this place. Updated and clean. Bathroom actually had a shower instead of tub. It's not in the greatest location but if's safe. My A/C quit at some point in the night and wouldn't come on. I let the Front desk know when I checked out and they apologized and knocked $30 off the bill. That was nice.
I rated the Value as Poor because it was $190 a night, due to the College World Series going on. Of course every hotel in the area was high so it was comparable.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank awray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill V, General Manager at Holiday Inn Hotel & Suites Council Bluffs-I-29, responded to this review, July 2, 2013
Dear awray,

Thank you for your review of our hotel and for choosing to spend your time here with us. I sincerely appreciate you showcasing some of our best features for the TripAdvisor community. Our staff worked very hard on our recent renovation and it is great to hear that you found us to be nice and modern. I am sorry for the difficulty with the air conditioning unit but am very happy to hear that you were pleased with the outcome of the situation. I appreciate your understanding in regards to the rate during the College World Series and would love to have you back the next time you are in town. I look forward to the opportunity to serve you again in the future!

Bill Vanderpool
General Manager
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Ankeny, Iowa
Level Contributor
118 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 25, 2013

First, the positives: the staff were friendly and helpful, the pool area was nice (although there is a complaint in there), the room was nice. The location is very convenient.

The negatives: the pool deck is incredibly slippery. I saw numerous people fall, and I also fell. The a/c unit in the room was very noisy. The breakfast room was chaotic. They should move the waffle iron to a place where it won't clog up the whole room. We visited during a very busy time. The College World Series was going on, so it was crowded and incredibly noisy in the middle of the night.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IowaGirl-in-Germany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill V, General Manager at Holiday Inn Hotel & Suites Council Bluffs-I-29, responded to this review, June 26, 2013
Dear IowaGirl-in-Germany,

Thank you for staying with us while you were in the area - we truly apprecaiate your business. I also thank you for pointing out both the positives about your experiences as well as the things we can do better next time. I have reported your concerns with the pool deck being slippery to Ameristar's Facilities department to have the issue corrected immediately. I am also reviewing with my breakfast department about moving the waffle-maker. I think that it is a great idea and I appreciate you sharing it with me. I also thank you for pointing out the things that went well for you while you were here with us. Our service and quality of our rooms are things we take a great deal of pride in and I am glad that these areas were positives during your time here with us. I would love to have another opportunity to serve you if you are in the neighborhood again!

Bill Vanderpool
General Manager
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 24, 2013 via mobile

We stayed at this hotel while on a family road trip. The attached Ameristar Casino would privide some great entertainment if you are interested. The fitness center and pool provided a great way to exercise after being in a car all day. We stayed in a room facing the river, and our son enjoyed watching logs float by while we got ready in the morning. The hot breakfast was exceptionally good, and the staff did a nice job of keeping the food stocked and tables clean. The room was clean, and tastefully decorated. We hope to stay here again on out way back home.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacey502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill V, General Manager at Holiday Inn Hotel & Suites Council Bluffs-I-29, responded to this review, June 26, 2013
Dear Stacey502,

It is great to hear that we were everything you were hoping for on your recent road trip. I always enjoy hearing how we have been able to make memories for our guests. Watching the logs float down the river is something only our guests can enjoy and I am happy that you were able to be a part of that. I appreciate you showcasing some of our best features for the TripAdvisor community such as our connection with the casino as well as our breakfast and cleanliness. I will make sure to relay to my staff how much you enjoyed your time here with us and we would love to host you again on your way back through.

Bill Vanderpool
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missouri
Level Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed June 19, 2013

We stayed here overnight on our way to another destination. When booked we did not realize it was attached to a casino. We didn't mind that other than parking was a mess. The lobby was nice and staff was pleasant and friendly. As others have stated, the property needs some updates as it is showing some wear in places. The wall paper in our room had started to peel in one spot.

However, it did seem clean and has a great location next to the interstate. Breakfast was also adequate and all in our group found something to eat.

Room Tip: When booking know this is attached to a casino and at least one other hotel property. Parking can b...
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ksugans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill V, General Manager at Holiday Inn Hotel & Suites Council Bluffs-I-29, responded to this review, June 24, 2013
Dear ksugans,

Thank you for choosing our hotel on your trip through the area - we really appreciate your business. I am happy that you were able to report such positive things as the service of the staff as well as the lobby updates that we have completed. We have been steadily working on improving our entire hotel for everyone to enjoy. We work very hard at showcasing our best features and I am glad that you left here feeling that these areas were up to par. I am sorry for the difficulty in parking and I can understand your feelings about sharing the parking lot with the casino - it can make it difficult when they have events going on. Overall I am happy that you left here satisfied and would love to have the opportunity to host you again if you are ever passing through!

Bill Vanderpool
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
49 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed June 8, 2013

This is the first time that I have stayed at this hotel, my company usually puts me in the Holiday Inn Express about a mile from this property.

I have stayed at several full-service Holiday Inn locations in the past, so this is what my comparisons are based off of. I would describe this hotel to be on the 'lower end' of what other full-service HI locations are. The hotel property is dated. The common areas are pretty run down, and the corridors could use updating. There is a smell of cigarette smoke throughout the property. The staff did welcome me as a Gold member, and I found the staff to be the best part of my 3 day visit. The breakfast came in a close 2nd. Upon entering my room, it was also pretty dated. The through-the-wall air conditioner was noisy, & the furnishings had seen some better days. The bathroom had been updated recently, and the bed was comfortable. I needed to sleep with ear plugs to overcome the sound of the A/C.

Restaurants at the Casino were ok, and it is better to walk then to have to drive somewhere, but the smoke throughout the facility was a huge turnoff.

As this compares to other "full service" Holiday Inn locations, it is below expectations. As it compares to the Holiday Inn Express down the street, it is also sub-par. The facility simply does not meet the bar to be a full-service HI location. It needs to be updated, or to be turned into a lesser quality chain hotel such as a Comfort or Best Western.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HI-Gold-Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill V, General Manager at Holiday Inn Hotel & Suites Council Bluffs-I-29, responded to this review, June 10, 2013
Dear HI-Gold-Member,

Thank you for choosing to spend your recent business trip to the area with us. I am happy that you found the service of my staff to be a bright spot in your stay. We care a great deal about each of our guests and I am happy that you felt that during your time here. It is also good to hear that you enjoyed our breakfast as well. I will make sure to relay your kind words to my staff in each of these departments. I am very sorry that you found our property to be dated. We are constantly improving our hotel and have recently completed the majority of public areas including the lobby, breakfast area, and banquet facilities. I would love to speak to you directly to talk about how we can improve for everyone in the future so we can be better prepared to serve the needs of all of our guests. I always take every opportunity I can to hear feedback from the people who matter the most to us - our guests. Please don't hesitate to contact me as I would love to have the opportunity to serve you again in the future and show you a better experience the next time around.

Bill Vanderpool
General Manager
Report response as inappropriate
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Springdale, Arkansas
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 2, 2013

This location is connected to the Ameristar Casino and thus has access to the gaming and several very nice places to eat all connected to Holiday Inn through a walk way. The room was clean and quiet. The common area was very obviously heavy travelled. The breakfast was acceptable and this location features a Wednesday night managers reception with free snacks and drinks as well as a masseuse offering free massages. The rate was acceptable and I would not hesitate staying here again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank businesstraveler479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill V, General Manager at Holiday Inn Hotel & Suites Council Bluffs-I-29, responded to this review, June 4, 2013
Dear businesstraveler479,

I am very happy to hear that you found us to be everything you were expecting from us. If your business brings you to the area again we would be happy to host you. I appreciate you pointing out some of our best features to the TripAdvisor community such as our location in relation to the Ameristar as well as our Wednesday Guest Appreciation night. Cleanliness is one of our main focus areas and I will make sure to relay to my housekeeping staff how they have done a good job for you in this area. It is great to receive such positive feedback from one of our guests and I look forward to having the opportunity to serve you again in the future!

Bill Vanderpool
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Council Bluffs-I-29

Property: Holiday Inn Hotel & Suites Council Bluffs-I-29
Address: 2202 River Rd, Council Bluffs, IA 51501-7048
Phone Number:
Location: United States > Iowa > Council Bluffs
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Council Bluffs
#4 Family Hotel in Council Bluffs
#7 Business Hotel in Council Bluffs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Council Bluffs-I-29 3*
Number of rooms: 185
Official Description (provided by the hotel):
Located right on the banks of the Missouri River and attached to the Ameristar Casino we are right in the heart of the Omaha\Council Bluffs Metro Area. We provide a complimentary 24 hour shuttle to and from the airport and anywhere within 5 miles of the hotel. We offer a complimentary breakfast along with an on-site bar and 4 restaurants located in the attached casino. If you're in town for business or fun we have everything you need! ... more   less 
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Also Known As:
Holiday Inn Council Bluffs Hotel Council Bluffs
Council Bluffs Holiday Inn

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