We have been enjoying Ameristar Council Bluffs for over three years and always noticed how friendly the staff treated us, well that was until we checked in this time for a five day visit. You would think the Front Desk staff would we warm, friendly & inviting. The older women at the desk was so unplesant we check out after the first night and moved over to the Holiday Inn! It was tough enough getting around with crutches without being met right off by an unfriendly employee. Now with that said you couldn't meet a nicer casino employee named Lita who runs the hot dog stand in the casino. Lita is a perfect example of a warm and friendly person without asking offered to carry my beverage & food to my table. Other employees also assisted me while moving around the casino on crutches. The Ameristar is the most expensive hotel in that area, so you would think you would receive better service.... I hope management addresses the desk situation & rewards Lita!
- Official Description (provided by the hotel):
- Ameristar Casino Hotel Council Bluffs features 160 luxurious rooms that are tastefully decorated, many of which include panoramic views of the Missouri River. Ameristar Council Bluffs is proud to boast the largest riverboat casino in Iowa. This casino in Council Bluffs is 38,500-square-feet includes a selection of popular slot and table games. Ameristar Casino Hotel in Council Bluffs includes four dining options, fitness center, and an indoor swimming pool and hot tub. ... more less
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