I booked a room at Ameristar Casino Hotel. I asked for a King size bed and they said that one was available and I booked it. When we went to check in yesterday they told me it as a King size bed in handicap room. I told them that I didn't book a handicap room and wanted them to move me to a different room. They said that they had over booked and could not move us. If we wanted to move we would have to pay $35.00 more for a room with a jacuzzi. Well we didn't want that so took the handicap room. I will never do that again..I will just refuse the room. The bed was super hard and I don't have a clue what the sheets were made of as they were so rough...Maybe they were made the keep handicap people from falling out of the bed.. They were so rough that they would irritate your elbows if you tried to turn over in bed. I am use to a pillow top mattress and if that bed had a pillow top on it then it has been broken down as it certainly wasn't soft. We spent a lot of time at the casino and had lots of fun over there. We ate at the buffet and the food was good. Just disappointed in the room..I must say it was nice and clean and very nice smelling. The front desk employees were very nice and tried to help us out.
- Official Description (provided by the hotel):
- Ameristar Casino Hotel Council Bluffs features 160 luxurious rooms that are tastefully decorated, many of which include panoramic views of the Missouri River. Ameristar Council Bluffs is proud to boast the largest riverboat casino in Iowa. This casino in Council Bluffs is 38,500-square-feet includes a selection of popular slot and table games. Ameristar Casino Hotel in Council Bluffs includes four dining options, a supervised kids activity center, video game arcade and an indoor swimming pool. ... more less
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