I will never use this hotel again, nor will I ever recommend it to anyone I know. I booked a room in April 2013 on the internet for a two week stay in June 2013. When I arrived there from overseas, they could not find my reservation, then when they did find it, it had been cancelled for some mysterious reason. The manager said something about overbooking??? They then found a room, but it was a smoking room and it absolutely reeked. It was disgusting. I had wanted a non smoking room as my daughter has asthma, so I refused this room as I just could not stay in it under those conditions. The manager was smug, and not at all concerned that my original reservation had been cancelled by one of the staff. I strongly suspect the room was given to someone else, as the reeking room they rustled up for me was for someone who had booked the next day. This kind of attitude is just not good enough, and I don't care how cheap they are, I will NEVER make a booking with them again. This was the Value Place in Council Bluffs Iowa by the way. Avoid at all costs.
- Official Description (provided by the hotel):
- WoodSpring Suites Council Bluffs is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Pet-friendly Hotel - Guests can book by the night. Weekly and extended stay rates also available. ... more less
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