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Traveler rating
360
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66
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All reviews horseshoe casino front desk nice hotel hotel guests great place to stay lobby area would definitely stay here again mid america center convention center hot tub nice stay clean rooms staff was friendly free shuttle parking lot nice room hgi
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7 - 12 of 674 reviews
Reviewed 4 weeks ago

I've stayed here several times before but this time was a nightmare. Breakfast staff was rude and inattentive , quick check in but almost too quick just seemed to want me to keep on moving. Outlet in room didnt work so wasnt well lit, phone didnt charge, and room phone didnt ring for wake up call. DO NOT PAY EXTRA FOR BREAKFAST.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Our stay at the Hilton was comfortable. The room was great. The bed was a bit hard. Our only complaint is for the price we paid breakfast should have been included. The pool was a bit small so we didn't use it.

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Garden Inn
Thank Ginger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2019

I am not sure of the reason why this property failed to meet even the most basic expectations. The staff seeemed to be overwhelmed and overworked. They were not able to respond to the most basic requests in a timely matter. I would not reccommend staying at this property until the service issues can be resolved.

Date of stay: August 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank stevecoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2019

This was the dirtiest hotel I have ever stayed in. We didn't get our room made up and when they did it looked like a 5 year old made the room. The lobby is filthy, the parking is full always due to the casino guests.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Carlos m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2019

Its a great location and needs a little freshening up and some new room furniture. It's not the worst, but it could be a little better. The breakfast was very good. Maybe I caught the omelette chef on her best day, but I would go back for the breakfast!

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank K458XZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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