had arranged a pick up and the van was supposedly ' 'on its way " and would take 20 minutes and it took 1 hour and 30 minutes . when we got there I asked what they were going to do to make it right , they offered a king bed room .I told them we had kids with us and that would not work . they did not have any 2 bed rooms left . we jumped in the car and drove home in the middle of the night . I am a Hilton gold member and have never had such dismal service before . from the lies about the pick up , which we kept calling and asking where they were to the room unavailability lies . I would sleep in my car before making a reservation here again.
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- Also Known As:
- Hilton Garden Inn Omaha East/Council Bluffs Hotel Council Bluffs