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“run around”

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Hilton Garden Inn Omaha East/Council Bluffs
Ranked #2 of 24 Hotels in Council Bluffs
Certificate of Excellence
South Dakota
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“run around”
Reviewed June 20, 2010

had arranged a pick up and the van was supposedly ' 'on its way " and would take 20 minutes and it took 1 hour and 30 minutes . when we got there I asked what they were going to do to make it right , they offered a king bed room .I told them we had kids with us and that would not work . they did not have any 2 bed rooms left . we jumped in the car and drove home in the middle of the night . I am a Hilton gold member and have never had such dismal service before . from the lies about the pick up , which we kept calling and asking where they were to the room unavailability lies . I would sleep in my car before making a reservation here again.

Stayed June 2010, traveled with family
Helpful?
2 Thank jajones42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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508 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Missouri
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 16, 2010

The lobby is spacious with several different sitting areas. There is a coffee station available 24/7. The hotel is completely non-smoking.
The room was large as well. Everything was spotlessly clean. The room was well stocked with amenities when we arrived and everything was replenished by housekeeping. My husband loved the flat panel TV.
We did not use the pool area but it looked nice. The fitness center was larger than most.
The hotel is in a good location. You can walk to the MidAmerica Center, the Horseshoe Casino, Famous Daves and other places. The hotel was quiet even though it is connected to a casino.
I do feel that there should be more parking. Several times we had a hard time finding a parking spot.
There is an onsite restaurant. The food was excellent, but the service was horrible. Three days out of five we had issues with the restaurant staff. When we would ask for something, they would forget. Then you would have to repeat the request. Two of them were unprofessional. They would make inappropriate comments to each other about the customers. The first day we had a good server who said she was new. The last day we had an excellent server who worked circles aroung the others.
I would definitely stay here again.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mdn74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highland, Utah
Level 5 Contributor
99 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed May 23, 2010

This hotel features is very attractive. I usually prefer traditional decor, but the contemporary rooms and public areas here are extremely well done. The staff is friendly, and we found the hotel to be surprisingly quiet considering the location next to a casino. This is a very good choice in Council Bluffs.

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevenutah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewistown PA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 13, 2010

Our family stayed at this hotel to attend the National Wrestling Championships in Omaha.
When we were packing our things to depart my son realized that his i pod was missing from the nightstand. We told the gentleman at the front desk ..he would check into it and call us... no call We called again and spoke to the manager she would call back.. after a week she finally did.. the i pod was not located and too bad. we could file a police report if we wanted.
Service for our breakfast each morning was horrible and the cook was very rude

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Digger05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri/Kansas
Level 1 Contributor
3 reviews
Reviewed April 10, 2010

We booked a room at the HGI in Council Bluffs and we were very impressed that the hotel was smoke-free. The lobby was spacious and very nicely decorated. The clerk at the front desk was very gracious.
The room was amazing! We did notice that the room seemed not to be cooling down, but before I became concerned enough to call the front desk--a repairman knocked at the door! He was there to make sure our AC was cooling properly. Talk about being on top of things!
The bed was amazingly comfortable and the shower was great.
No charges for fitness center....complimentary internet and a great price for breakfast!
I was more than impressed. SOOOOOOOOOOOOOO much better than the nickel and dime you to death downtown HIlton behemoth that sits next to the Qwest center on the other side of the river.
We wil be back!

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank borderpatrolmokan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level 5 Contributor
52 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 3, 2010

Staycationed here for the night while gambling with friends. Got free room with HHonors points; received free upgrade to HUGE suite because of HHonors Gold status.

Pros: Everything. Good breakfast options, free parking, proximity to casino, 100% smoke-free, really close to Mid America Center if you have an event there.

Cons: Nothing.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OmahaTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KCMO
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 8, 2010

I left my camera in the room and called back about an hour to have them to get it. Front desk said he would have his staff to go look and call me back in 30-45 mins, they did not call back- I called them 2-3 times then a manger called back 8 days later, to say they didn't find it. NO DUD-- That's because the staff did not do what he was suppose to do.. VERY MAD....

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank APR30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Omaha East/Council Bluffs

Property: Hilton Garden Inn Omaha East/Council Bluffs
Address: 2702 Mid America Dr, Council Bluffs, IA 51501-8291
Phone Number:
Location: United States > Iowa > Council Bluffs
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Council Bluffs
#1 Romantic Hotel in Council Bluffs
#1 Business Hotel in Council Bluffs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Omaha East/Council Bluffs 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Hilton Garden Inn Omaha East/Council Bluffs Hotel Council Bluffs

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