I called in reservations on a Tuesday. They said that check in was at 3:00, so I showed up about 3:30 on Saturday. Room was not ready, I understand things happen. 4:30 still not ready. Finally I get back at about 6:00 P.M. ROOM WAS STILL NOT READY. I had to wait and watch the lady to clean my room so I could check in. Charlie was the one working the desk and I believe the manager if you want to call that management. He was completely rude and acted like he did not care one bit about the problems. So after my stay in a single handy capped room (supposed to be a standard double). I get home about a week later I realized that they charged both my credit card that I reserved the room with and my bank card that I paid with while I was there. I called them and they said that one of the other rooms that was reserved at the same time got charged to it. They said the only way they could take the charge off one of my cards was if I had the people that stayed in the other room call them and give them there credit card AGAIN!!!!! Word of advice this motel may be cheap but pay the extra money to stay somewhere else.
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- Also Known As:
- Microtel Inn & Suites Council Bluffs Hotel Council Bluffs
- Microtel Inn And Suites Council Bluffs