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“Nice new hotel - disappointing breakfast”

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Holiday Inn Express Hotel & Suites Council Bluffs
Ranked #11 of 24 Hotels in Council Bluffs
Denver, Colorado
Level 5 Contributor
69 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
“Nice new hotel - disappointing breakfast”
Reviewed February 8, 2010

This is a new build HIE with nice finishes and large guest rooms. Three main disappointments, however.

1) No Priority Club recognition at check-in - I might as well have been a walk-in guest.

2) While the hotel has nice new LG flat screen TVs in the rooms, there are no HDTV channels except for a couple of digital cable channels that just happen to be "in the clear."

3) Most annoying of all - many of us stay at Holiday Inn Express for breakfast, and specifically the well-advertised cinnamon rolls that are the signature item. This HIE? Nothing doing. No cinnamon rolls, making the breakfast simply the same as anywhere else in this market segment.

If new hotels with large rooms are what you seek, you'll like this hotel. If you want the specific things that the Holiday Inn Express brand is supposed to offer, you'll be disappointed.

  • Stayed February 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DenverBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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201 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
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English first
Florida
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 28, 2010

This hotel is beautiful and modern looking. You would never be able to tell it used to be a Sleep Inn. The staff told me this hotel is only a year and a half old and I'd believe it! The beds are still so new, everything is so clean and so beautiful! I would definitely recommend this hotel to all my friends, family and anyone looking for a beautiful hotel in Council Bluffs!

  • Stayed January 2010, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvs2travel59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Dakota
Level 4 Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 16, 2009

We came to Council Bluffs for a concert at Stir Cove at Harrah's. After reading different reviews here on Trip Advisor we chose to stay here. It was still a Sleep Inn in Sept. The hotel seems fairly new so I'm surprised it has changed franchises. The hotel is a little out of the way but it's quiet and quick and easy to get to Harrah's. The room was large with a refrigerator, microwave and a flat screen TV. The bathroom was large and very nice--lots of counter space. Breakfast was the usual fare and was kept well stocked. The breakfast room is large so there's plenty of room to sit. We stayed on a Thursday night and left Friday so the hotel wasn't very busy. There was ample parking but that may not be the case on a weekend. If the new franchise keeps the same values and employees I think they will do well. It does look as if the rates have increased now that it's a Holiday Inn Express. I would definitely check out this hotel if you're going to Council Bluffs.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandarella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Council Bluffs

Property: Holiday Inn Express Hotel & Suites Council Bluffs
Address: 2211 S 32nd St, Council Bluffs, IA 51501-7076 (Formerly Sleep Inn & Suites Council Bluffs)
Phone Number:
Location: United States > Iowa > Council Bluffs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#3 Family Hotel in Council Bluffs
#4 Business Hotel in Council Bluffs
#4 Romantic Hotel in Council Bluffs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Council Bluffs 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Council Bluffs
Council Bluffs Sleep Inn
Sleep Inn Council Bluffs

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