We booked a room at this hotel through travelocity for a football game weekend. I knew that we would be arriving very late that night so I called twice that week to tell them we were coming but would be there after midnight. I even called the night we were supposed to arrive at 7pm and I was told by the front desk "no problem, your room will be ready when you arrive.". So imagine our surprise when we arrived at 12:40 AM, exhausted from our long drive late at night that there were oversold and had been sending people to other hotels all evening! They ended up having to put us up in the comfort inn, which was on okay hotel but by no means as nice as the Marriott. The guys at the front desk also told us that in addition to being refunded our full amount, they would be covering the stay at the comfort inn and it was "all taken care of" but when we arrived at the comfort inn, they didn't have any of our information and didn't have the payment information. It was all taken care of after another phone call but by then it was 1AM and we were exhausted and annoyed by the inconvenience.
They should be more careful not to overbook rooms on game weekends. Also, it would have been nice if they would have called us to tell us that they were overbooked so we could have driven straight to the other hotel and not have to deal with all of this in the middle of the night.
We travel to Iowa City frequently to visit friends but will never book here again.
- Official Description (provided by the hotel):
- Located adjacent to the University of Iowa, Coralville Marriott Hotel & Conference Center is one of the finest hotels in Iowa City. Featuring smoke-free accommodations and the area's largest meeting space, our hotel in Coralville, Iowa is within easy reach of Cedar Rapids and Des Moines. The perfect place for conferences, elegant weddings, family reunions and retreats of all sizes, we offer 60,000 sq ft event space, including a 30,000 sq ft exhibit hall and innovative guest rooms - each equipped with wireless internet access, plasma TV, Marriott Revive bedding and a spacious workspace. Guests can enjoy our hotel's walking trails, dining, indoor pool, 24-hour health club and unique Iowa Writer's Library, housing manuscripts from the country's oldest society of writers. Complimentary Internet access is available in public spaces. ... more less
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- Also Known As:
- Marriott Coralville Hotel And Conference Center
- Marriott Coralville Hotel Coralville
- Coralville Marriott Hotel & Conference Center Iowa