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“Convenient overnight” 4 of 5 bubbles
Review of Courtyard Des Moines West/Clive

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Courtyard Des Moines West/Clive
Ranked #5 of 8 Hotels in Clive
Certificate of Excellence
Houston, Texas
Level Contributor
240 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Convenient overnight”
4 of 5 bubbles Reviewed May 9, 2012

We were delayed by storms and arrived late at night. Location is convenient to interstate but far enough off to be quiet. Plenty of places to eat nearby.

  • Stayed June 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelerTrish73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff V, Manager at Courtyard Des Moines West/Clive, responded to this review, July 18, 2012
Good Afternoon,

Thank you for your comments on your recent stay. We are delighted that you enjoyed your stay here at the Courtyard by Marriott Des Moines West/Clive. We look forward to welcoming you back during your next visit to Des Moines.
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136 reviews from our community

Traveler rating
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    6
    4
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Pleasant Hill, Missouri
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 15, 2012

Stayed here for one night while doing business in downtown Des Moines. Approx. 15 minutes to downtown Des Moines during rush hour. Morning breakfast was much more than expected. Excellent accomodations and excellent location. Plenty of dining and shopping nearby.

  • Stayed February 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TinasBlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff V, Manager at Courtyard Des Moines West/Clive, responded to this review, July 18, 2012
Good Afternoon,

Thank you for your comments on your recent stay. We are delighted that you enjoyed your stay here at the Courtyard by Marriott Des Moines West/Clive. We look forward to welcoming you back during your next visit to Des Moines.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelsea, MI
Level Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed March 11, 2012

We stayed here only one night as we breezed through IA on a driving trip. Like a lot of previous reviews, the property was ok. We expect more out of a Courtyard and we've stayed at nicer Hampton Inns. I liked how the shower/toilet room was separate from the sink area. But, the sink/mirror area was so small, my morning get-ready routine was challenging. Towels were thin and scratchy. The lobbby area did have fresh coffee available at 5 am on a Sunday morning, nice. Again, an ok property to breeze through, but not worth the cost of 15k points!

  • Stayed March 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank noturns2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review, October 11, 2012
After several years of thousands of guests, a hotel begins to show wear. I am glad your stay was pleasant, and we have now renovated our entire facility, so that the next time you stay you can give us a perfect score.
Everything is new, right down to the carpet and wall paper. We have an amazing new bistro, with Starbucks and fresh strawberries. We still have fresh hot coffee every morning and other amenities such as free wi-fi in all of our rooms. For those guests with allergies we have feather free bedding and for those who need it we have handicapp accessible rooms with roll in showers.
I know your next stay will be more than worth the points. If it isn't, ask for me before you leave and we will make it right. I look forward to seeing you soon.
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Okoboji, Iowa
Level Contributor
407 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
3 of 5 bubbles Reviewed February 12, 2012

We have stayed here several times while visiting our daughter at college. It is an older Courtyard but it has the upgraded Courtyard lobby. On this visit, as Marriott elite members, we were upgraded to a suite and it was nice having the separate bedroom and sitting room. This hotel is on a quiet street, yet close to University Ave and the interstate. Overall it is a nice, quiet and convenient place to stay in West Des Moines/Clive.

  • Stayed February 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gopherhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff V, Manager at Courtyard Des Moines West/Clive, responded to this review, July 18, 2012
Good Afternoon,

Thank you for your recent comments for your stay. We are delighted that you enjoyed your stay. We hope to have you back after September as we will have rennovated our guestrooms and it will be a "New Stay" at the Courtyard by Marriott Des Moines West/Clive.

Warm regards,

Holli Jordan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewisville, Texas
Level Contributor
60 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed January 20, 2012

I spent 4 nights here and didn't leave anything there that I would go back for. My room ws ok but very noisy. I notified management about the exterior door causing much of the noise but nothing changed. Might have been better if I had been in another part of the hotel.

  • Stayed January 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Freqtraveler58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff V, Manager at Courtyard Des Moines West/Clive, responded to this review, July 18, 2012
Good Afternoon,

Thank you for comments regarding your stay. I am sorry that your stay was not as enjoyable as you would have liked. I would be delighted to have the opportunity to have you stay with us and for us to make it up to you. If you would like to contact me, please feel free to do so.

Warm Regards,

Holli Jordan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha Nebraska
Level Contributor
134 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed November 29, 2011

The hotel was clean and the staff were friendly. I have stayed at nicer Courtyard hotels; however, this place is fine. Close to lots of restaurants and shopping. I have stayed at nicer hotels for $150.

  • Stayed November 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank omatraveldog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review, October 11, 2012
I am very pleased to hear your room was clean and the staff were on their game. I am also thrilled that we have renovated our hotel so that the interior is as beautiful and functional as it is clean. And we've done it without increasing our rates.
Our hotel just finished a complete renovation. New rooms from floor to ceiling. I hope you will stay with us on your next trip through Iowa so that you can see that we have truly gone platinum when it comes to ambiance, environment and service.
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Cedar Rapids, Iowa
Level Contributor
80 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed October 2, 2011

We spent the weekend here and while finding the hotel itself is a bit of a challenge in the dark, the property was nice. The lobby is freshly re-done and the rooms, while not as fresh, were still nice. We had a room with a balcony, which is small, but a nice touch. Bathroom was large and the room furnishings included a big desk, small couch and a coffee table. The room had a flat screen TV that sat on the end of the desk, near the bed...it was a bit different than most rooms, but not a big deal.
The only negative came when we opened the glasses in our room. They were real glass and wrapped in a baggie with a "Sparkling Clean" sticker sealing them.. Sadly, they were anything but sparkling...it looked like they were covered in un-rinsed soap. Not sure how someone could look at that and still put it in a bag with and affix a "sparkling clean" sticker, but they did.
With that said, the staff apologized and quickly provided us with clean glasses...the fresh glasses the second day were just fine, so I'm guessing it was just a goofy error.
We had a weekend package with breakfast, which cost us an extra $10/night but was very good and, for a short-order kitchen with limited staff had several good options. Beyond that, though, for the location and hotel age/perks, I felt that the price was a little much - about $100/night.
We did notice that the mattress was more firm than what you normally find at a hotel. That worried us at first, but once you 'sunk in' a bit, it was just fine! Overall, it was a nice stay!

Room Tip: We picked a room on the top floor and, with a balcony overlooking the courtyard. It was nice and qu...
See more room tips
  • Stayed October 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sdski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review, October 11, 2012
While embarrassed that a guest would have glasses that were less than clean, I am positive that it was a one time error. I will however do some random checks just to be safe. Our hotel has just been remodeled, and along with the remodel came some new housekeeping incentives programs which rewards housekeeping staff through scores on random room inspections. This has increased our cleanliness and preparedness significantly.
Come on back and see how the new remodel looks. We will be thrilled to show you how great a stay here can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Des Moines West/Clive

Property: Courtyard Des Moines West/Clive
Address: 1520 Northwest 114th Street, Clive, IA 50325
Phone Number:
Location: United States > Iowa > Clive
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Clive
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Des Moines West/Clive 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Courtyard Des Moines West/Clive Hotel Clive
Courtyard Clive
Clive Courtyard
Clive Marriott

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