I booked two rooms at this hotel three weeks in advance, paying in advance also. One of the rooms was supposed to be a 2-Queen room, and the other 1-King. There was a cancellation deadline of 4 pm the day before check-in. When we got there, they gave us two room keys, not mentioning anything had changed, but when we went up to our rooms, they were both 1-King rooms with "sofa sleepers" in them. When I went down to the clerk, he said that was what I had reserved, and they didn't have anything else, as they were full. He also told me there was no manager available, and gave me a number for the corporate office, which turned out to be closed. I was forced to accept the rooms assigned, even though I wasn't sure the sofa sleeper would even open due to being right up against the wall with the air conditioning unit. Well, it did open, barely, but was practically devoid of cushioning, seemed short for a "queen sleeper", and to top it off, the air was blowing directly on me all night. I finally got in touch with Best Western customer service, who found out that the hotel had changed the reservation the day before we arrived. Both the hotel staff and the customer service person kept emphasizing that I had booked it through a third-party, but I don't see how that was relevant, as the reservation was obviously correct when the hotel got it. Turns out they had switched rooms 25 minutes before the cancellation deadline. Hmm. After an extremely poor night's "rest", I continued on my way exhausted and sore from my stay at this hotel. Throughout this experience, the staff seemed not to care in the least about the situation. Upon returning home, I got an "apology" email from someone at the hotel, although he did not identify his status. In this email, he blamed the "third-party booking agent" for the problem. I replied to his email, stating that I knew from his staff and customer service that it was not the third-party, but rather his staff that caused the problem. I have not, as of this writing received a response to this.
As far as the hotel itself, it was nice enough, but the hallways and elevator lobbies were sauna-like in their temperature. The free breakfast was also nothing to write home about. Mass-produced Danish, postage stamp sized biscuits to go with their gravy, generic sweeteners, limited selections. On the whole, I would never step foot inside this hotel again. I have stayed in many lodgings up and down the spectrum, but have never been treated this way in any of them before.
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- Also Known As:
- Best Western Clive
- Clive Best Western