We have been here before, with great food, haven't had 'great' service for about a year. Tonight was surreal! 1. We were told our wait would be 35 min - seated at 1 hour, 15 min. 2. Hair in the salad bar 3. Ordered garlic mashed, were just brought baked potatoes, told they were out of the other, and 'oh, do want something different?' 4. Steak ordered Med well, FIRST time came back rare, SECOND time med rare; asked for Mgr at this point. Mgr suggested she buy us dessert (as our table mates are sitting there with a huge raw steak - no meal yet except salad bar), we explained we didn't want dessert, she said 'well you can take it home'. Asked her to please remedy the bill instead, she removed an amount (she determined) for the steak, left salad bar 'portions', when we finally got the bill we called her back, explained that this was our table mate's first visit to the restaurant, they really didn't think it was appropriate to pay for the salad 'portion' of the steak meal, since they still HADN'T gotten a meal (2 1/2 hours into this). Mgr argued with us for a few minutes and said 'fine then, if you feel that way then I'll just credit your meals' - no apologies whatsoever (there were 4 of us, 2 meals were fine (except for 1 side) we paid those. The meals in question were 1 steak dinner being shared and an extra salad bar.) We left - letting the waitress know on our way out that in no way were we upset with her service. Walked out, and we 2 ladies of the group decided to go back in and ask for the owner. Politely asked a waitress and the bartender if we could speak with him, the (same) Mgr (Anita?) came out to us and told us that HE said he was too busy to speak with us, he had talked with her about the situation and wanted us to leave the premises immediately?! Talk about shocking! We both explained we had never received this kind of service or treatment and had both extensive service experience, that she didn't need to be so rude to us. She told us WE were the ones being rude and we had to leave. Fyi - we were drinking water and Pepsi, and our group consisted of a pastor, his wife, an insurance salesman and city councilperson. NEVER - have I even come close to this kind of an experience, still in disbelief. But you can bet I will let everyone know about it.
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