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Country Inn & Suites by Radisson, Des Moines West, IA
Ranked #2 of 8 Hotels in Clive
Reviewed July 25, 2013 via mobile

My family went on a trip and this was our first stop. The location was handy to downtown and close to a shopping mall. There are many good restaurants nearby. The service was good and they helped us find a good restaurant. The breakfast had a great variety of foods. The lobby was very clean. The pool was very refreshing.

  • Stayed: July 2013
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Thank EJRTRIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnlManager, General Manager at Country Inn & Suites by Radisson, Des Moines West, IA, responded to this reviewResponded July 28, 2013

Hello!
Thank you for taking the time to tell us about your recent stay with us. It is refreshing to read the positive things that you mentioned regarding the hotel and amenities. It is only with this feedback that we really know how we are doing, where we are meeting and exceeding our guest's expectations and of course, where we need improvement. Thank you again and we look forward to having you stay with us again soon!

Tom Murray
General Manager
Country Inn & Suites-Des Moines West

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564 - 570 of 660 reviews

Reviewed July 23, 2013

We are usually please with Country Inn and Suites and this time was no exception. I have to admit we were a little apprehensive when we checked in as we noticed what appeared to be a Little League group everywhere we looked. Management did an excellent job of keeping the place quiet and the breakfast area well-stocked the next morning. We were in the pool area for quite a few hours and it seemed that the staff was always popping in to make sure that towels were where they should be and that the area was clean. We had requested adjoining rooms as we were traveling with our daughter and her family. The staff granted our request and we are pleased to report that both rooms were clean, nicely decorated and stocked well with plenty of towels.
Whatever management is doing at this specific hotel is working well. The staff was very pleasant and easy to deal with. We will be staying here again when we are in the area.

  • Stayed: July 2013, traveled with family
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Thank Vickey and Kevi... U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnlManager, General Manager at Country Inn & Suites by Radisson, Des Moines West, IA, responded to this reviewResponded July 26, 2013

Hello,

Thank you for taking the time to review our hotel with your recent stay with us. We appreciate the feedback as it allows us the opportunity to make changes in areas where we need improvement and to also let us know when you are hitting on all 8 cylinders. We are glad that you and your family enjoyed your stay with us and look forward to hosting you again soon!

Tom Murray
General Manager
Country Inn & Suites-Des Moines West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

We were back thru Iowa and decided to stay where we knew we enjoyed our stay. The entire staff we encountered were so very friendly. We had a great time swimming, the pool is bigger than most hotel pools so we had room to race around. After swimming, got the kids showered up and into bed. The Queen size beds are appreciated when you have kids! Too many hotels only have doubles- So,that is a plus when searching for hotels. So once again we are happy with our choice in hotels and yes, we will be back.

  • Stayed: July 2013, traveled with family
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Thank longdrive5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnlManager, General Manager at Country Inn & Suites by Radisson, Des Moines West, IA, responded to this reviewResponded July 23, 2013

Hello!
Thank you for the great review on TripAdvisor. I am glad that you and your family enjoyed the indoor pool and the rest of the hotel facility. We look forward to hosting you again soon!

Tom Murray
General Manager

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Reviewed July 18, 2013

I stay at this hotel monthly and sometimes weekly as my work brings me to the area often. The staff are FABULOUS and always responsive to my needs. Because I am a "regular" I am always greeted by name and asked how I am doing. I hate when I can't get in and have to stay any where else!

  • Stayed: July 2013, traveled on business
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Thank Cheryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnlManager, General Manager at Country Inn & Suites by Radisson, Des Moines West, IA, responded to this reviewResponded July 19, 2013

Hello Cheryl,
Thank you so much for the kind review on TripAdvisor. We are thrilled that you come back to stay with us so often and that you enjoy our staff and facilities so much.

See you soon!

Tom Murray
General Manager
Country Inn & Suites-Des Moines West

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Reviewed July 17, 2013

We got there and the hotel smelled and the beds were uncomfortable. They have a complementary breakfast but it wasn't very good. Pool was nice enough. Towels were full of hair which was disgusting, The bathroom also had mold growing on the ceilings because there were no vents for when you showered. You could hear everyone one else who showered around and about you. We decided on this hotel because it was cheap and cheap is what we got!

  • Stayed: July 2013, traveled with family
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3  Thank nicholle b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnlManager, General Manager at Country Inn & Suites by Radisson, Des Moines West, IA, responded to this reviewResponded July 19, 2013

I am sorry to see that we did not meet your expectations with your recent stay with us. This is not the norm for the standards that we set for ourselves and our hotel experience. As you can see we are very highly rated on this website with many, many delighted guests but we let you down this time and for that I sincerely apologize. I would like to make it uop to you in some way and if you would be so kind as to contact me directly, we can figure out together how to do that. I can be reached at (515) 223-9254. I look forward to speaking to you soon.

Tom Murray
General Manager
Country Inn & Suites-Des Moines West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013 via mobile

Quick stop as we were driving from WI to CO. 1st room smelled like cigarettes but they moved us across the hall without a fuss. Otherwise was clean and had nice (the usual) amenities.
Breakfast was adequate and standard fare.
Didn't have time to check out the pool.

  • Stayed: July 2013
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Thank NicholeF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnlManager, General Manager at Country Inn & Suites by Radisson, Des Moines West, IA, responded to this reviewResponded July 11, 2013

Thank you for taking the time to submit this review on TripAdvisor. I am sorry that the first roomwe assigned did not meet your expectations but I am glad we were able to resolve the issue quickly and efficiently. I hope you enjoyed your stay and hope that you will choose to stay with us again should your travels bring you back through Des Moines.

Best regards,

Tom Murray
General Manager

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Reviewed July 5, 2013 via mobile

Arrived at the hotel late after a long drive and the staff was friendly and the rooms were very clean and comfortable as for the fact that we were very tired. We didn't get to use the pool but it looked nice and there is complementary breakfast. This was so much better than the Millennium Hotel we stayed at the previous night in Colorado!

  • Stayed: July 2013
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Thank Tara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnlManager, General Manager at Country Inn & Suites by Radisson, Des Moines West, IA, responded to this reviewResponded July 8, 2013

Hello!
Thank you for the great review on TripAdvisor regarding your recent stay with us. We appreciate your kind remarks and of course we are glad you and your family enjoyed your stay with us. We look forward to hosting you again soon should your travels bring you back to our area!

Tom Murray
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Radisson, Des Moines West, IA

Address: 1350 NW 118th St, Clive, IA 50325-8202 (Formerly Country Inn & Suites By Carlson, Des Moines West)
Phone Number:
Location: United States > Iowa > Clive
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Clive
Price Range: $82 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites by Radisson, Des Moines West, IA 3*
Number of rooms: 104
Official Description (provided by the hotel):
Newly renovated hotel in western suburbs (Clive) of Des Moines. Beautifully landscaped property features one of the largest indoor swimming pools in the West Des Moines area. Extensive renovation in spring of 2012 includes many upgrades to guestrooms, breakfast room, public space and pool area. ... more   less 
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Also Known As:
Country Inn & Suites - Des Moines West Hotel Clive
Country Inn And Suites - Des Moines West
Country Inn Clive
Clive Country Inn

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