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“Too much noise at night and I didn't really like the room that much”

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Best Western Plus Longbranch Hotel & Convention Center
Ranked #4 of 37 Hotels in Cedar Rapids
Certificate of Excellence
Reviewed November 21, 2012

If you like hearing pool balls click together while you sleep then this is the place for you (not me). Too much noise at night and I didn't really like the room that much. Also, the decorations are VERY tacky and the food was unmemorable. The one bright was that the staff was friendly.

Stayed: March 2012, traveled on business
Thank alereid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, General Manager at Best Western Plus Longbranch Hotel & Convention Center, responded to this reviewResponded November 29, 2012

I apologize that you did not enjoy your stay with us. The atrium closes at 10:30 pm as well as the pool and lounge so all our guest are assured a restful nights sleep. We also have the building away from the pool if our guests prefer an area with less activity. I always hesitate to address the decor comments as that is personal taste and I am unsure if you are referring to the western theme of the restaurant or the holiday decorations in the lounge. Again, I aplogize that your stay was less than satisfactory. I thank you for your feedback and appreciate you taking time to post your thoughts on TripAdvisor.

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295 - 301 of 366 reviews

Reviewed October 26, 2012

Desk clerk is very friendly. Room was clean. The hotel decor is very dated. The restaurant had 80s decor and average supper club food at a cost of about $20 per item. The salad bar had every pasta and potato salad available. Our waitress was very good. Breakfast is very good. The cafe for breakfast is well just weird. It has tons of lattice work. It feels a little Hot Tub Time Machine.

Stayed: October 2012, traveled on business
Thank Cvanhorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, General Manager at Best Western Plus Longbranch Hotel & Convention Center, responded to this reviewResponded October 29, 2012

Thank you for taking the time to post your review on TripAdvisor. I got a chuckle from your response and I appreciate your honesty. When the restaurant was built it was decorated based on the television show "Gunsmoke". While all of the banquet/meeting rooms have been modernized the owners have decided to keep the western feel of the restaurant. We are currently in the planning stages of remodeling the GoldZone breakfast cafe and lounge. You may have noticed the new marble countertops and updated display cases. This was the first step of the remodel and the one we felt most important as the quality and freshness of the hot offerings as well as more space to display the food was greatly improved. I hope to be of service to you again so you can see the improvements. Thank you agin and have a wonderful day.

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Reviewed October 1, 2012

Stayed in a newly remodeled room in the "pool building". The room was great. Flat screen TV, awesome walk-in shower, comfy beds, very clean room, complimentary hot breakfast, great location with many things to do. I stayed here in the past and am very impressed with the improvements of this property. Very nice employees too.

  • Stayed: September 2012
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Thank Mwmcgill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, General Manager at Best Western Plus Longbranch Hotel & Convention Center, responded to this reviewResponded October 22, 2012

It is always wonderful when our guests come back to the area and notice the improvements made to the hotel. We work very hard to ensure the comfort of our guests and strive to make sure each stay is enjoyable. The updated bathrooms and addition of the hot breakfast buffet are the latest of many amenities we offer our guests. Thank you for your kind comments and ypur TripAdvisor response.

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Reviewed September 21, 2012

Good location, near restaurants and shopping. Decent rooms, friendly staff and a great breakfast buffet. This is my favorite hotel to stay at when in Cedar Rapids. Never any problems. It has an attached bar/restaurant.

  • Stayed: September 2012, traveled on business
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Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, General Manager at Best Western Plus Longbranch Hotel & Convention Center, responded to this reviewResponded October 22, 2012

Thank you for taking the time to respond to the TripAdvisor survey. I'm glad you were able to take advantage of The Gold Pointe Fitness club and the complimentary hot breakfast buffet. The poolview building is a few years newer than the building in which you stayed however all hotel rooms were recently remodeled. Many of our travelers do prefer the poolview area as it is closer to breakfast and the gym, both buildings are 100% smoke free.

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Reviewed August 12, 2012

Don't judge this hotel by the curb appeal. The nice looks are located on the side (main entrance) and in the back, as well as the clean & friendly interior. All of the staff are very accomendating. There is a nice (a bit pricey) restaurant on premises. There is also a good size room, above the full size gym, that serves daily breakfast which is nice. Our room was on the first floor, down the hall of the reception area. It was clean, included a mini frig and the bathroom was updated. I have to admit that I am sensitive to cigarette smoke odor, so I know that the room was a former smoking room. If we come back to Cedar Rapids I will request a room closer to the pool because that area appears to be a newer building--possibly less cigarette odor.

Room Tip: The building in the back might be newer.
See more room tips
  • Stayed: August 2012, traveled with family
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1  Thank luvintootravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, General Manager at Best Western Plus Longbranch Hotel & Convention Center, responded to this reviewResponded September 2, 2012

Thank you for taking the time post your comments on TripAdvisor. I'm glad you were able to take advantage of the Longbranch Restaurant and our free hot breakfast buffet. The poolview building is a few years newer than the building you were in however the hotel rooms were all remodeled the same year. We are a100% smoke free property, I apologize you were in a room that the previous guest did not follow hotel policy. Thank you again, your business is appreciated.

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Reviewed July 23, 2012

Looked for a place to stay on a long drive from Cincinnati to Minneapolis. Downtown Cedar
Rapids has nothing so my son found this place via Priceline for about $70.
Boy we got lucky! Very nice room with a fridge, access to pool and hot tub and an excellent
fitness club you can use. Oh did i forget to mention breakfast.
Only fault I found was the desk clerk took a phone call while we were asking her a question and
she proceeded to ignore us even though we were there first!
Please hotels the person who is standing in front of you and is a paying customer takes
priority!

  • Stayed: June 2012, traveled as a couple
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1  Thank marygrace58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, General Manager at Best Western Plus Longbranch Hotel & Convention Center, responded to this reviewResponded August 11, 2012

Thank you for telling us what you enjoyed about your stay and also where we can improve. We rely on our guest comments and concerns to help us to continue to improve our customer service and hotel facilities so you and all our guests enjoy their stay. The Best Western Plus Longbranch has alot to offer our guests and I'm glad you enjoyed our hot breakfast buffet and the free access to our 8,000 sq. ft. fitness club. Thank you for mentioning the problem you encountered at check in, I will share your comments with all staff to ensure this does not happen again. I appreciate your taking the time to review our hotel on TripAdvisor.

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Reviewed July 15, 2012 via mobile

This hotel was very comfortable and unique. The inside park area with winding staircase was really nice. Definately worth the stay and we are really glad we stayed here. Our forth floor room overlooked the pool, patio, and park area. Absolutely recommend this hotel to other travelers.

  • Stayed: July 2012
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Thank smithcd3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy L, General Manager at Best Western Plus Longbranch Hotel & Convention Center, responded to this reviewResponded August 11, 2012

I'm glad you enjoyed your stay The Best Western Plus Longbranch. The atrium and game area located in the poolview building is a plus for anyone traveling with a family. You have easy access to the complimentary hot breakfast buffet, indoor pool, whirlpool and dry sauna and there is plenty of extra seating for families to enjoy some time together. Thank you for posting your comments on TripAdvisor, we hope to see you again.

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Additional Information about Best Western Plus Longbranch Hotel & Convention Center

Address: 90 Twixt Town Rd NE, Cedar Rapids, IA 52402-3205
Phone Number:
Location: United States > Iowa > Cedar Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Cedar Rapids
#6 Family Hotel in Cedar Rapids
Price Range: $93 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Longbranch Hotel & Convention Center 3*
Number of rooms: 106
Official Description (provided by the hotel):
-106 Guest Rooms -Complimentary Internet -Complimentary Hot Breakfast -Complimentary 8,000 sf Gym -Indoor Pool, Whirlpool, & Sauna -Fridge & Microwave in every room -Complimentary Parking -Longbranch Restaurant & Lounge -Grand Ballroom seats up to 450 -Walking Distance to Shopping , Coffee Shops, and Entertainment ... more   less 
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Also Known As:
Best Western Plus Longbranch Hotel Cedar Rapids
Best Western Plus Longbranch Hotel And Convention Center
Best Western Cedar Rapids
Cedar Rapids Best Western

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