I called the hotel to see if they had availability. The gentleman answered the phone was below average for customer service. Stated the rate for the park and fly package and never really asked me if I wanted a room or not. However, I thought I would book my stay for the park and fly package. When I went in to check in the gentleman was not at the desk so clicked on the button to get his attention at the front desk. During the check in process, since he did not offer anything about the property, or inform us of what the hotel offered I asked about breakfast. He stated they had a hot breakfast, however, if I am leaving early there would be cereal available for us. Wow for the price you pay, you only get cereal in the morning when in fact they could have put the waffle batter in the machine and heated up the waffle griddle in no time???? I understand about the other hot items, however, the waffle machine does not take much to start up. That morning when we went to the breakfast and we had to ask for milk for our cereal. The girl at the desk was like rolling her eyes as if we were bothering her. She did not smile or greet us. I asked about the hard boiled eggs and she said I guess I can unlock the refrigerator. Once she unlocked for us to get the eggs, she went back and locked it up again. Really, how crazy is that. There definitely needs to be improvement in customer service at this hotel. I have stayed here a few years ago and the service has gone down tremendously. The rooms are somewhat outdated as well. They need to be refreshed with paint touch up and new linens. The beds are terrible and need to be upgraded. I would think twice before staying here again. The price is high if you are not getting the opportunity to have a decent breakfast along with the poor customer service being offered at the hotel.
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