This was the worst hotel experience I have ever had. I needed an extended stay hotel for myself and my 3 children during a move to Cedar Rapids. The daily housekeeping was not just not up to par, it was virtually non-existent. Trash would not be emptied, counters not wiped, sofa bed not put back, linens not changed after 3 weeks. This, despite multiple complaints. The housekeeping staff then became vindictive. Comforters were taken off the beds for 4 days. At first, I assumed this was for cleaning. When they weren't replaced, I called and politely asked if they could be replaced the next day. They said they would. The next night, I again called and asked why they weren't there. I was told they would not be returned because "there were dirty diapers all over the beds." My youngest child was 5 , and he did wear absorbent underwear at night because he has a rare episode of nightime incontinence. I was doing the hotel a favor having him wear them, and they were rarely wet. I threw them away every morning. Maybe once a dry one was inadvertently left on the bed on a morning when I was rushed to get to work. I was so offended, I moved out that night. We froze for 4 nights, and the hotel maids seem to run the show. I asked if the maids made this decision or the manager. The hotel staff claimed it was a management decision. If so, the manager should have looked at the room herself and would've seen the claim was not accurate. She also should have informed me. Instead, she chose to shame a 5 year old child unnecessarily. Shame on them. I will never stay at another Hilton.
- Official Description (provided by the hotel):
- Complimentary Hot "Suite Start" Breakfast every day, and evening meal with alcoholic and non-alcoholic beverages Mon.-Thur. 24 hr. fitness center, business center, suite shop and laundry facilities. Complimentary wired and wireless internet, meeting room that accommodates up to 50, Sports Court, Patio, Indoor Pool & Spa. Hilton HHonors. USA Today Mon.-Fri. Each suite offers full fridge, 2 burner stove, dishwasher, DVD player and sofa bed + much more... ... more less
- Reservation Options:
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- Also Known As:
- Homewood Suites By Hilton Cedar Rapids North Hotel Cedar Rapids