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“Tired, Worn Down, Seriously needs an update.”

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Clarion Inn University Plaza
Ranked #10 of 14 Hotels in Cedar Falls
Barneveld, Wisconsin
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Tired, Worn Down, Seriously needs an update.”
Reviewed August 2, 2013

We stayed with a basketball team on a Friday and Saturday night. The staff was fabulous. Super nice. After quiet hour, they helped us find a spot that kept us from keeping the rest of the hotel awake. The complimentary breakfast that they provided the team and parents was wonderful. The breakfast hostesses were very pleasant.

The condition of the hotel needs a major re-do. Stained carpets are everywhere, hallways and rooms. There is a funny smell, not pool smell, as I love the smell of chlorine, but a musty black smell. Our room was very small. The bathroom, even smaller. The light switch is on the outside, so the kids had great fun in turning the lights off on each other. There appeared to be reddish mold around the tub. The towels were very small. Questionable if we would walk on the carpet without shoes. One of the comforters had a big black stain on it. Should have been very visible to the cleaning staff.

We stayed at the same hotel a year ago and I thought it already started to look worn. It is amazing how much more old it looked after only a year. If we come back to the same tournament next year, we won't be staying here.

  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank needmoretraveltime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neil s, Manager at Clarion Inn University Plaza, responded to this review, August 5, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn University Plaza.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the housekeeping and public area on your recent visit. I have shared your feedback with my manager to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Cedar Falls.

Kind Regards,
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138 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Portuguese first
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English first
Arlington Heights, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 20, 2013

Glad this hotel was recommended to be by airport staff. Hotel was very clean and beds were so very comfortable. Absolutely loved the pillows and would love to know what brand they buy and where. Employees were all very pleasant and would definitely stay again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neil s, Manager at Clarion Inn University Plaza, responded to this review, July 24, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

N Soppe
General Manager
Clarion University Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anoka
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 16, 2013

We were down there for a cousin weeding and the room we had was crappy smelled like mold and vary musty. The Bathroom ceiling had mold on it and the bathroom door paint was pealing off and not mention the pool. People were swimming until 1:00 or 2:00 in the morning and being vary loud and pool hours were 9:00 Am to 10:00 Pm. Plus the pool area was trashed and there were pool towels in the pool and garbage all around the pool and in the pool. We will never go there again. One more thing vary rude workers.

Room Tip: Stay away from Clarion at Ceder Falls Iowa.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Penny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, General Manager at Clarion Inn University Plaza, responded to this review, April 12, 2014
I apologize for the service that was provided to you at our hotel during your stay. We have made many positive changes to our customer service standards and would love the opportunity to regain your business. Thank you for your feedback so that we may better service our guests.
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Bismarck, North Dakota
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 12, 2013

I booked a block of rooms here for our wrestling team that was in town for a tournament. The hotel really needs an update. The lobby area was very nice as well as the bar area, but it goes downhill from there. The pool is large although we did not use it. They have a game area with old dirty games, and a free ping pong table and quarter usage pool table. The rooms are really in need of an update. For some reason we had a handicap room and water kept running out of the shower all over the bathroom floor. They could also update the towels. We did get a complimentary breakfast buffet that was good. The workout room was nice. For the group rate that we paid, the hotel could have been better. The location is really nice since there are fast food and sit down restaurants close by that you can walk to.

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
Thank Misti B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neil s, Manager at Clarion Inn University Plaza, responded to this review, July 15, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

Sincerely,

Neil Soppe
General Manager
Clarion University Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 9, 2013

This is the second time I have stayed at this hotel. The last time was about ten years ago. Both times the stay was miserable and we only chose this place because it was where the wedding party was staying. Brides - - Do not choose this hotel for your wedding guests. The rooms are small and out-dated. With the indoor pool, the rooms are so humid that it is just hard to get ready here. The first time we were guests, we finally took our clothes and finished getting ready at the church. It took three rooms for me to get one that I would even consider sleeping in this time. The first one had dirty coffee cups, a messy bed, and need to be vacuumed. The second room smelled of smoke. It's an old Holiday Dome hotel that has run it's course. One of the worst hotels I've stayed at in many years.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iowa4ontheGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neil s, Manager at Clarion Inn University Plaza, responded to this review, July 12, 2013
Dear Jeff,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 30, 2013

If you've seen the (excellent) movie Cedar Rapids, then the Clarion is a lot like a scaled down more basic version of the hotel in that film (which I believe is actually another Clarion in Michigan)

Its an interesting design that I've only seen in the midwest. The building is basically an indoor swimming pool with glass fronted rooms arranged around it on three sides that are accessed by an open corridor looking down onto the pool. As Ed Helm's character notices on checking in, it does smell rather noticeably of chlorine, and the atrium feels a little claustrophobic.

The sound of delighted kids cannon balling into the chloriney depths all day might be a bit noisy too, but fortunately they have similar rooms on the outside of the hotel that are very peaceful. They look out onto a corridor, which itself looks out onto daylight, but the overall impression is one of not much natural light.

The hotel can't do much about its building though which is a shame as I'd probably rate it a another star but for this. There's a restaurant that serves very tasty food, breakfast is good, and while not being especially modern its all very clean and well kept. There was coffee but no fridge or mini bar in the room and I didnt have much luck finding anything other than regional channels on the tv, but fortunately the wi fi is pretty good.

Its in a good location opposite a large strip mall and next to some other restaurants. There is a free shuttle pick up but if you dont have wheels the area isn't especially pedestrian friendly.

I think including tax I paid about a little less than a hundred bucks a night, which seems a bit expensive for this type of hotel but hotels in Cedar Falls do seem to be quite pricey. I would stay here again happily, but purely on the basis of the natural light in the rooms I would probably have a look at some other places first.

Room Tip: The outer rooms are quieter than those in the central atrium. If you watch Cedar Rapids while yo...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ruggedtoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neil s, General Manager at Clarion Inn University Plaza, responded to this review, July 2, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

Thank you again for sharing your experience, and hope your next visit will be even more pleasant.

Sincerely,
Neil Soppe, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mason City, Iowa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 26, 2013

I have stayed at the Clarion Inn University in Cedar Falls, Iowa a number of times. I shifted there from some other hotels as I find this hotel to be of higher quality and reasonably priced. The rooms are always clean, the staff friendly and the overall environment is improving as it was somewhat dated, but getting better all the time. The owners have made some significant investments into this property with more improvements on the way. The bar/restaurant is always pleasant and is brand new with a great ambience. I use the exercise room every time and it is always clean and functional as well and the pool and hot-tub area is clean and good for kids. The location is excellent as well, close to many entertainment and shopping venues. Overall, I highly recommend this location and am confident that you will be pleased with the Clarion Inn University, as my stays are consistently of high quality. Greg N.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neil s, General Manager at Clarion Inn University Plaza, responded to this review, April 30, 2013
Dear Greg,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. it is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and hope your next visit will be even more pleasant,

Sincerely,
Neil Soppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn University Plaza

Property: Clarion Inn University Plaza
Address: 5826 University Ave # 1, Cedar Falls, IA 50613-5237 (Formerly Holiday Inn Cedar Falls - University Plaza)
Phone Number:
Location: United States > Iowa > Cedar Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 Hotels in Cedar Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Clarion Inn University Plaza 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
The Clarion Inn® hotel offers an ideal location during your next trip to Cedar Falls. Whether you are traveling for business or pleasure, this Iowa hotel's central location and affordable accommodations is sure to make your stay convenient and memorable.The Clarion Inn hotel is a great place to call home during your next trip to the Cedar Falls area. With countless features and outstanding service, your stay with us is sure to be one to remember. ... more   less 
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Also Known As:
Clarion Inn University Plaza Hotel Cedar Falls
Holiday Inn Cedar Falls
Cedar Falls Holiday Inn
Clarion Inn University Plaza Cedar Falls, Iowa

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