My family recently stayed at this airport hotel and had a very unpleasant stay. It is managed by a husband and wife team, the Flanagans, who leave the property from 10 am to noon and then in the evening. We checked in late and didn't know what time check out was. A cleaning staff came around at 10 and said 10 am was check out - i asked her if it was ok if we checked out at noon and she said she would need to check with her boss. A few minutes later I asked her if noon check out was ok and she said it would be ok. At noon as we were preparing to leave, the manager, Michael Flanagan, said we would have to pay $20 for late check out. I told him that we had already checked with his staff, but he said he was the final word and the staff had no say. Absolutely no flexibility, even after have been told by his own staff that it would be ok.
To add insult to injury, my wife is on crutches and while I was out collecting our rental car, she asked that he help bring her bag down the stairs as there is no elevator. Without even bothering to turn his head to face her, he told my wife that if she brought it to the edge of the stairs (we stayed at the far end of the hallway) he would have it brought down. Shocked, my wife slowly dragged the bag to the edge of the stairs where a small Asian cleaning woman helped her bring the bag down to the 1st floor.
So if you are in for inhospitable, insolent service (oh, and a ridiculous $9 breakfast buffet that is limited to cereal and toast), this place is for you. If not, there are literally dozens of other options on the same strip (Great Eastern Highway) very close to the airport.
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- Also Known As:
- Hotel Formule 1 Perth