Our family stayed at Pzazz over the Thanksgiving Holiday. The buffet in the event center was great and staff was super friendly. The front desk staff was extremely accommodating and went above and beyond. The youth staff in Ballocity were also super friendly and clearly enjoyed their jobs. The female cashier at Gasoline Alley working on Saturday evening was terribly rude and unprofessional. A customer brought their receipt up as I was waiting for my order to show an error with the food she received and the cashier had a tantrum. Half of the security guards need to be fired as well. They hung around the rotunda chatting as if they were guests. A group of teens was being obnoxious; cussing and being generally inappropriate and security just stood their as if they were scared of the youth. Besides those above situations, we enjoyed it. Great food, lots to do and will definitely return.
- Official Description (provided by the hotel):
- PZAZZ! Resort Hotel offers 145 rooms including several bunk bed family rooms, views overlooking the water park and poolside suites. We offer a variety of affordable packages for families, couples, groups and golfers. Admission to Huck's Harbor Water Park is included with each room for our hotel guests. ... more less
- Also Known As:
- Pzazz Hotel Burlington
- Pzazz Fun City Burlington
- Burlington Best Western
- Pzazz Resort Hotel Burlington, Iowa