Thank you for giving us the opportunity of addressing the difficulties you encountered staying with us. We take any complaint very seriously, You booked in on a gift certificate that was given to you and you complained that the $28.76 room tax wasn't prepaid. That is the state law we have no control over taxes we have to collect. We tried to explain that to you at the time.
In regards to what you posted this is our response:
The “overpriced" $65 per person that someone else paid for your Murder Mystery evening didn't just include a full gourmet dinner but all of the following
An array of hot and cold canapés. Your dinner included:
Homemade baked bread, soup or salad du jour, courses include fresh seasonal vegetables and a rice pilaf, or gnocchi, Chef's choice.
You and your wife ordered the following:
Grilled New York strip (16 oz) served with fresh sautéed mushrooms.
Rock Cornish game hen with a Cumberland glace (a red wine currant jelly glaze) stuffed with a currant and bread sage stuffing.
Your evening was topped off with an array of desserts that included homemade pies, tiramisu, cheesecakes, dessert crepes, and our famous suicide cake.
Our dessert menu varies evening to evening from our award winning chefs.
You got all that while the staff is costuming you for the evening in full head to toe costumes. You didn't tip them. That also included the Mystery Game its self.
The cost of the room price always includes a full gourmet breakfast and hand dipped chocolates in your room and turn down sevice if requested.
I am aware you requested fries and we were serving Rici e Bici that evening and I apologize for that but we are not a bar and grille kind of place. We are fine dining(I refer to our menu on our web sight) on real china, fresh flowers and soft music. We don’t have a deep fat fryer, sorry.
As for the air conditioning comment you made was unfounded and is a simple false statement. We have air-conditioning. First, the weekend you stayed with us the high temperature was 50 degrees and it got down in the thirties at night. So we didn't have the central air conditioning units (four of them) on in 50-degree weather. On hot days we prefer to quietly cool your space with quiet central air instead to cheap motel type noisy, through the wall units. Additionally, in the hot summer months we provide window booster units in the west areas of the mansion that are warmer in the afternoons. As you pointed out we have also have ceiling fans.
The ceiling fan issue. My staff came to your room twice to show you and I personally told you once not to pull the ceiling fan string above your bed but turn on the fan with the hard wired wall switch that looks like a light switch. We explained that to you three times.
The double “rain shower” type shower-heads do not blast out water, that’s why they are called what they are called. The bedroom you stayed in is 12 ft by 15 ft plus bath with a queen bed, and you are right, it is the smallest suite we have. That is why it is $100 less on average than the other rooms for the weekend. It also has a two-person whirlpool tub and a working fireplace. I looked at the reservation records and you were offered a chance to upgrade at the time you reserved when you complained about the $28.76. You opted not to incur the extra expense.
About the Mont Rest being outdated. Yes, we are outdated in furnishings, if you call one million dollars in appraised 1890s antiques outdated, we are outdated. We feel it is appropriate for the 1893 mansion and carriage house. FYI, The 11000 square foot mansion has brand new wiring and a fire sprinklers and well as emergency generators back up power failure systems, electronic security system with smoke and carbon monoxide detectors, and a central vacuum system.
We have a licensed commercial kitchen in the lower part of the mansion. The European designer kitchen on the main floor is open to 24 hours just for the guests to get free hot and cold beverages, ice, cookies, popcorn, and other snacks.
You also had a whirlpool tub, working gas fireplaces, free wifi, and 400 channel cable high def 36” flat panel TV and DVD player (access to hundreds of free DVDs, telephone, and alarm clock in your room. In our opinion, the best of old and new.
The is a 6 person hot tub on the observation deck.
Lastly, about my cat and dog, We live here and we never bring them into see the guests from our living area unless we get a request to do so. We had many repeat customers that (and every) weekend and many times they want to have fun with our friendly pets. Some guests have actually asked to take Bosely, the dog with them on walks. The cat is a hypo-allergenic breed We usually ask is anyone has any issues with animals and if someone does we keep the little, friendly porch cat and 26 pound American Eskimo confined. I truly sorry you were not consulted personally before we brought them in for the guests that wanted to see them. Bed and Breakfast Inns are generally more social than motels and are not for everyone.
I am contacting the person that paid for your stay to give them a certificate to use in the future. Sincerely Chris, the owner.
