Upon booking, you are informed that a safety deposit of $150 will be taken out of your account, in addition to the amount of your room; however, they fail to tell you that they actually hold the total amount of your room (so in my case, they held $265, not $150, without my knowledge or consent). Then, when I inquire multiple times about the additional $100+ being held from my account, I received a very vague, almost confused, explanation as to why I was not informed. To top things off, they failed to drop this charge from my account, so I ended up being charged double for a one night stay. Complete incompetence. Sure, it is a beautiful hotel, but, considering the service and the treatment of my concerns, I will not be returning to this hotel under any circumstances.
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- Also Known As:
- West Baden Springs Resort