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“Pretty, but not worthwhile”

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West Baden Springs Hotel
Certificate of Excellence
Reviewed March 14, 2014

Upon booking, you are informed that a safety deposit of $150 will be taken out of your account, in addition to the amount of your room; however, they fail to tell you that they actually hold the total amount of your room (so in my case, they held $265, not $150, without my knowledge or consent). Then, when I inquire multiple times about the additional $100+ being held from my account, I received a very vague, almost confused, explanation as to why I was not informed. To top things off, they failed to drop this charge from my account, so I ended up being charged double for a one night stay. Complete incompetence. Sure, it is a beautiful hotel, but, considering the service and the treatment of my concerns, I will not be returning to this hotel under any circumstances.

  • Stayed: March 2014, traveled as a couple
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1  Thank Kayla P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken V, Guest Relations Manager at West Baden Springs Hotel, responded to this reviewResponded March 15, 2014

Please accept my apology for any misunderstanding regarding our deposit procedure. I appreciate your feedback and will use it to try to find ways to better explain the procedure in the future. If I can be of any further assistance please feel free to email me at kveron@frenchlick.com or call me directly at 812-936-5514.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,190 - 1,196 of 1,838 reviews

Reviewed March 12, 2014

restaurant was outstanding(food and service)!! check in process was way below expectations(not very helpful) everything else was great!! Spa,pool,workout area's were great-easy access to skiing! would come back again!

  • Stayed: February 2014, traveled as a couple
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1  Thank Andy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2014

A historic hotel, recently renovated with the finest modern amenities, the West Baden Springs Hotel made for a most-pleasurable stay. The hotel offers spa services, 2 swimming pools, several restaurants and a lounge, as well as several shops and guided history tours of the hotel. The hotel is just down the road from the French Lick Casino as well.

We stayed in a room with an atrium view and the view is spectacular! The room was amazing and very comfortable to stay in for several days.

If you ever find yourself looking for an amazing weekend getaway in Southern Indiana, I would highly recommend this hotel. It well worth the expense.

Room Tip: Splurge on the atrium view with a balcony!
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  • Stayed: February 2014, traveled as a couple
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Thank SSimon4916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2014

Overwhelmed and pleasantly surprised by meticulous attention to detail! Attentive staff, spotlessly clean rooms, well kept pool area, beautiful musicians for entertainment, great service for dining.
A beautifully preserved, restored and maintained hotel!

Room Tip: Request a room overlooking the atrium
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  • Stayed: March 2014, traveled as a couple
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Thank Rosemary040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2014

Preservation and restoration at it's finest, West Baden Springs Hotel takes your breath away! The focal point is the domed atrium (so awesome that words cannot describe). Professional, knowledgeable, and friendly staff. Finely appointed rooms, manicured grounds and gardens, relaxing veranda, spa, lap pool, and upscale dining make a great getaway for those who are interested in history or just looking for a place to truly relax. Kudos to the Cook family and the preservation/restoration teams for saving this jewell . . . job well done!

Room Tip: We stayed on the 3rd floor in a "countryside view" room which overlooked the front entranc...
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  • Stayed: March 2014, traveled as a couple
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Thank Sondra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2014

We went there for a short getaway and it was superb and so relaxing!! While we didn't opt for an "inside" room for an additional $100+ per night fee, we still able to enjoy the atrium. The hotel is old and beautifully decorated from the ornate furniture, to the marble floors and columns, to the beautiful new carpet in the atrium.

For the most part, the staff was very customer service focused. While the food and drinks were very pricey, to enjoy the ambiance of the hotel from the center of the atrium was worth it at least once.

While the rooms were quite large with beautiful decor, and a large, separate bathroom area, the room charge per night was a little over the top in my opinion. We would definitely go back if we could get a special rate or deal. Otherwise, no. Too expensive for more than a super special occasion.

Room Tip: If you can afford it, definitely stay on a higher floor and an inside room. That way you can overloo...
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  • Stayed: February 2014, traveled as a couple
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Thank 2pintail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2014

West Baden Springs Hotel is an extraordinary destination in Indiana. It fulfills the
full definition of LUXURY!
: a condition of abundance or great ease and comfort : sumptuous environment <lived in luxury>
: something adding to pleasure or comfort but not absolutely necessary <one of life's luxuries>

What an experience! For an individual, couple, or family. There is something for everyone here. I especially enjoyed the food and service at Café at Sinclair's and the indoor pool. Ugly winter outside, but warm and comfortable inside! I came with a girlfriend (we are in our 60's) but my daughter and her friend joined us and we all were impressed and love it here! If you get bored with the relaxed condition of this resort (favorable in our view), there are attractions outside that can keep you entertained. Don't miss the casino! Friendly dealers and good humor. Shuttle around grounds is very convenient! --to French Lick Resort, Casino, golf courses, Hagen's Restaurant at one of the golf courses (BTW is a very good eatery!) I love it here!

Room Tip: Inside rooms are great-- overlook awesome atrium but may be smaller than out view rooms which are a...
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  • Stayed: February 2014, traveled with friends
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Thank JDBGreenwood_IN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Baden Springs Hotel

Address: c/o French Lick Resort, 8670 W. State Road 56, West Baden Springs, IN 47432
Location: United States > Indiana > West Baden Springs
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in West Baden Springs
Price Range: $223 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — West Baden Springs Hotel 4.5*
Number of rooms: 243
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Also Known As:
West Baden Springs Resort

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