Overall experience of the hotel was stunning. The rooms, the view (definitely get the atrium view), the music in the atrium, and the spa are sublime. I could rest in the atrium for hours. My service experiences were hit and miss and much better in much less expensive hotels The food nor the service were worth the price in my experience I did express my concerns via email to management, but only received an automated response.
We did have room service for breakfast and that was lovely BUT the table sat in the hallway outside our room for 14 hours. For 275/night, I expected more.
The historic tour was great and the vocalist, pianist, and harpist were all fabulous I would have loved a balcony room so I could have enjoyed the music from my room because the windows don't open if you don't have a balcony
I would like to return but won't eat in the cafe in the atrium again.
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- Also Known As:
- West Baden Springs Resort