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“Fantastic” 5 of 5 bubbles
Review of Holiday Inn Express Warsaw

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Holiday Inn Express Warsaw
Ranked #4 of 5 Hotels in Warsaw
Indianapolis, Indiana
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Fantastic”
5 of 5 bubbles Reviewed November 29, 2013

My husband and I , along with our 2 little boys stayed at this hotel earlier this week while we were in town on business. Its a lovely hotel with friendly staff. We stayed in room 102 , which is the bunk bed suite. The kids loved the bunk beds especially since they were western bunkhouse style. There were plenty of pillows and blankets and everything was nice and clean. I have read reviews about this hotel being run down, except for the third floor, .... I didn't go to the third floor but our first floor seemed very nice. Nothing looked old or used up.
The pool was very nice. The water was warmed. It went from 3 ft to 4 ft. Nothing to swim laps in but definitely something for the kids to have a really good time in. Which fit our needs perfect.
We went to breakfast in the morning and decided it wasn't the best we have ever had but it had plenty of choices. There was a broken pancake maker that either needs fixed or moved because the kids were excited to see that there was a pancake maker. There was toast, muffins, yogurt, biscuits and gravy (which I am a b&g person and I didn't like it), egg/cheese premade/heated omelets, juice and milk.
Overall I think this hotel is a great hotel . I recommend it to anyone.

Room Tip: First floor room 102 if you have little kids ages 3 to 9 especially. Bunk beds with ladders were fun...
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mom2Boys85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hieswarsaw, General Manager at Holiday Inn Express Warsaw, responded to this review, February 14, 2014
Thank you for staying with us at the Holiday Inn Express in Warsaw. We always value the feedback of our guest and thank you for your review. I have shared your comments with our staff and we are all pleased you and your family enjoyed our kid suite room as that is a fun room for the kids.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
    27
    26
    16
    6
    9
See reviews for
31
8
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26
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Dallas, Texas
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed October 25, 2013

This is a regular place for me in my travels. I would say it's basically "just okay". Nothing overwhelmingly good (breakfast average, rooms worn, small fitness room, average staff), but nothing major wrong either.

I would recommend getting a room on the third floor if you can. They seem significantly nicer and less worn. (they call it some sort of club floor)

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank EastlandMall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Warsaw, responded to this review, November 11, 2013
Dear EastlandMall,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 23, 2013

3rd time we have stayed at this property. Very satisfactory for a night or two. Rooms are fine, staff is helpful, breakfast is good and location is good. Will be staying again in the future when in area

Stayed October 2013, traveled with family
Helpful?
Thank 1950fish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hieswarsaw, General Manager at Holiday Inn Express Warsaw, responded to this review, December 20, 2013
Thank you for your review of the Holiday Inn Express in Warsaw. We look forward to seeing you on your next visit. It is always a pleasure to see our return guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hammond, Louisiana
1 review
5 of 5 bubbles Reviewed October 17, 2013

We had a great time. The staff was wonderful and the rooms were very clean. The breakfast was good and the social hour was a plus. I've stayed here on business for a couple years now and they are constant on customer service and clean rooms.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bluejay22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hieswarsaw, General Manager at Holiday Inn Express Warsaw, responded to this review, December 20, 2013
Thank you for taking the time to give us your feedback. We are always excited to see our return guest walk through our doors. We will continue to strive to bring our guest excellent customer service and a clean and friendly environment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clayton, California
1 review
5 of 5 bubbles Reviewed October 11, 2013

My family and I live in California and we came up to Indiana so we could visit my husbands family. My exprience at this hotel was just absolutly amazing! I was very impressed! my kids even like it here and they normally don't like most of the hotels we stay at! The staff was very friendly, kind, helpful, the rooms were very clean also was the hotel. I would HIGHLY recomend this hotel! My family and I will diffenitly come back again soon!

Room Tip: I really love their kid suites they have buck beds in them very cool!
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Krystal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hieswarsaw, General Manager at Holiday Inn Express Warsaw, responded to this review, December 20, 2013
Thank you for taking the time to review our hotel. We are pleased to know we provided a comfortable and clean family atmosphere for your family. We take pride in our hotel and love the here feedback from our guest. We look forward to seeing you on your next visit to Warsaw.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwood, Indiana
Level Contributor
268 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed September 18, 2013

It was my first visit to this HIE location. It is certainly conveniently located to US30 with plenty of food option close. The front desk staff was underwhelming. I have never been a big fan of ignoring the customer in front of you for the one calling on the phone. Bed and work areas were decent. The room was clean but tired, especially the bathroom. The breakfast was exactly what HIE prescribes for breakfast and nothing else. USA today was available downstairs because at your door would require above average effort.

Stayed September 2013, traveled on business
Helpful?
1 Thank IndyOmahaCincyKid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Warsaw, responded to this review, October 4, 2013
Dear OmahaCincyKid,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for any shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed August 4, 2013

I booked my two night stay using Priceline. We were getting into town about midnight, so I called to let the hotel know we were still coming. No problem. When I arrived I checked in and was given keys to a room. The room was occupied and we woke up the occupants. They had let someone check into our Priceline room. They gave us a new room. However, we were charged for the second room despite already paying for our stay on Priceline. Over the next day, three separate charges for nearly $200 were placed on our card. The guy at the front desk was dismissive and rude ( did I mention I had to physically go find him the first time I needed help? He must have really needed that cigarette). The morning of check out, he told me the manager would be there "any time" to clear it up. I waited 40 min then asked for my receipt. About an hour later, after eating nreakfadt out, my wife called and she was told the manager would not be there at all today. After this call, yet another charge showed up on our card. I'm writing this review the afternoon after checking out...I guess I will have to call the manager or owner on Monday.

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Jamesstambaugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chilane, General Manager at Holiday Inn Express Warsaw, responded to this review, August 5, 2013
Thank you for your review of our hotel. I would like to apologize that your experience was less than satisfactory. I also apologize for the error in billing and after reviewing the error I see that the desk staff issued a credit to you card. We strive to make every guest stay enjoyable and positively memorable and we dropped the ball with your stay and again I do apologize for the errors.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Warsaw

Property: Holiday Inn Express Warsaw
Address: 3825 Lake City Highway, Warsaw, IN 46580
Phone Number:
Location: United States > Indiana > Warsaw
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Warsaw
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Warsaw 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Warsaw is a 100% smoke free hotel perfect for business travel, family vacations or softball tournaments. Our Warsaw hotel is conveniently located just off US Highway 30, only 30 minutes west of Fort Wayne. The Holiday Inn Express hotel and Suites Warsaw is in the heart of the Orthopedic Capital of the World. Conveniently located near business such as DePuy, Zimmer, Biomet, Medtronic, Paragon Medical, Symmetry, Maple Leaf Farms, and RR Donnelly. Our Warsaw accommodations offer premium amenities, including refrigerators and microwaves in every room, a heated, indoor pool, a fitness center and our Smart Start Breakfast. Warsaw, IN destination attractions near the Holiday Inn Express Hotel and Suites Warsaw hotel include the Village at Winona, with numerous galleries, shops, and eateries; the City-County Athletic Complex (CCAC), the state s largest softball facilities; Grace College and much more. Whether business or pleasure brings you to the Warsaw, IN area, you ll find that the Holiday Inn Express Hotel and Suites Warsaw is the perfect choice for value lodging. ... more   less 
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Also Known As:
Holiday Inn Express Warsaw Hotel Warsaw
Holiday Inn Warsaw
Warsaw Holiday Inn

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