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“SMOKE SMELLING ROOMS, UNKEPT POOL, NICE BREAKFAST,”

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Holiday Inn Express Wabash
Ranked #2 of 3 Hotels in Wabash
Elkhart, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“SMOKE SMELLING ROOMS, UNKEPT POOL, NICE BREAKFAST,”
Reviewed May 15, 2011

We stayed at this location this past weekend due to a Softball Tournament. It is conveniently located across from a Wal mart. One of the families in our group had booked a NON-Smoking room. Which means you would NOT like your room to smell like smoke. The room they got on the 3rd floor to be exact smelled like an ash tray. If you were to stay here be 100%SURE you demand that you are given a room that has not been smoked in. The front desk was notified and she was told that employees would get an air purifier going to clear the smell. It DID NOT clear the smell. So this was pretty upsetting. When you book a non smoking room, it should of not been smoked in!
The swimming pool DOES NOT look like it is taken care of. It is missing all kinds of tiles from the walls and it looks like black mold/mildew is growing on the sides...Pretty unsanitary in my opinion. The lady in the breakfast area was VERY friendly. The breakfast area is VERY small. You get pastries, hardboiled/scrambled eggs/,toast, bagels,english muffins, yogurt, juice, milk, cereal, coffee, hot chocolate. The pancake machine was out of order as was their internet. So don't count on that working!
The rooms were nice BUT the sheets were pretty stained and the blanket put at the foot of our bed had crusty nasty looking stuff on it. In your room you will find and envelope that asks you for a tip. I found that to be pretty tacky considering you already pay 114 for your stay. I think I have covered about all their is to cover about the place.

Room Tip: Make sure you ask for a non smoking room.
See more room tips
  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank softball1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priti A, Front Office Manager at Holiday Inn Express Wabash, responded to this review, April 7, 2014
We apologize for your experience we are now 100% Non- smoking. We will make sure housekeeping is aware of spoiled sheets and blankets and make sure they are discarded. We are currently going thru renovations so this will address our pool area, breakfast area and all rooms.

-Brandon
Front Desk Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Auburn, Indiana
Level Contributor
492 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
Reviewed April 18, 2011

There are some good and some not so good in this review. Some of the bad was beyond the control of management, but I will add it none the less.
The bad first: 1) As a platinum member I was not upgraded to a better room. I was informed that the hotel was sold out. It was bad for me, but they could not help it that the hotel was sold out. 2) There was a softball tournement the next day so the hotel was full of kids that were running and yelling in the hallway. They had kids laying in the elevator. Again, the management had their hands full so I understand that they couldn't be on every floor to be hall monitors. Shame on the parents of these kids. 3) The hotel only has one very small elevator at the end of the hotel. It really stinks if you get a room on the other end of the hotel. 4) The beds were very uncomfortable. The pillows were the only thing good about the beds. The beds were hard and lumpy. Very disappointed with that.
The good: 1) They have an awesome staff. No issues with any of them on this trip. 2) Breakfast was better than I had planned. They had dry cereal, yogurt, bagels, pastries, cheesy eggs, biscuits and gravy, and toast. Plenty of coffee, juice, and milk. 3) We had a 2 queen room. The room had a lot of space which we were very happy about. 4) A very large fridge and a microwave was a nice touch to our room.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sigs99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priti A, Front Office Manager at Holiday Inn Express Wabash, responded to this review, April 7, 2014
Thank you for your review. We apologize for the noise, and the beds. We are in the process of getting all new furniture and beds in our guests rooms. We are pleased to hear the breakfast bar was to your liking. We hope you come back to visit us in the future.
-Brandon
Front Desk Assocaite
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, IN
Level Contributor
151 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed January 12, 2011

We planned to attend a B.B. King concert in Wabash at the Honeywell Center on January 11, 2011. Living a little over 100 miles away and knowing that winter weather can hit at any time in Indiana we booked a room at the Wabash Holiday Inn Express.
The first thing I want to say is that the place is hard to actually get to. You have to drive through a strip mall parking lot with a Kroger store at the east end. The entrance road to the Holiday Inn was not marked very well (maybe due to blowing snow) and is on the north end of the Kroger store. You can see the Holiday Inn from across the parking lot though.
The check-in was easy, no problems at all. Our room was on the third or three floors. The way the building is arranged was somewhat strange. The elevator, and there is only one, is located at the north end of the building. There are no stairs or elevators in the middle of the building. At the south end of the building, which was close to our room there are stairs but no elevator. There is only parking on the west (front ) and some on the north side of the building.
The room is large enough to get around in without tripping over furniture. We had a king sized bed which was comfortable. There is a desk with a chair and a comfortable side chair with hassock. The heating system worked well and was quiet. There is a microwave and mini refrigerator as well as an ironing board with iron and a hair dryer in the bathroom.
There is an open closet to hang items with maybe six hangers. The dress has two large drawers. The bathroom is large enough to not trip over yourself while in it. It would be crowded with two people in it though.
They have a pool on the main floor but we did not use it or the fitness area although both appeared to be clean and usable.
There is a breakfast in the morning which was surprisingly diverse. Cheese omelets, biscuits with sausage gravy, bread and bagels with a toaster, yogurt, danish, cereal, condiments, coffee and juice. We found the breakfast pretty good and filling.
It was brought to our attention that there is a business center but we did not use or look at it so I can't say anything about it.
They have wireless internet that was quick and easy to access in the room. Each time you turn on your laptop you have to log back on though.
Overall the experience was pleasant and devoid of any drama. While checking Trip Advisor before booking it looks like the options are limited if you want to stay in Wabash. On paper this seems to be the best value for you money with other places being way too high and others being somewhat iffy.
One piece of advice I would offer the owners is to tone down or get rid of the "If you steal our towels you will get charged $xx more than they could possibly be worth" signs or the $100.00 smoking fee sing or some of the other little digs.
Had very little interaction with the staff but they all were friendly.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank hawkedd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priti A, Front Office Manager at Holiday Inn Express Wabash, responded to this review, April 7, 2014
Thank you for your stay. We hope you enjoyed yourself at the concert. We do place location signs as you enter the mall parking lot but we are working on making directions better. We are pleased that you enjoyed the breakfast bar area. I will bring the room signs regarding the towels to the owner's attention to see what we can do to replace those with something a little more subtle.
- Brandon
Front Desk Assocaite
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 30, 2009

Still waiting for refund for a no-show charge on a day I wasn't scheduled to be there. My stay was 2 weeks ago and I am still haggling to get it back... Otherwise nice place to stay....odd location.

  • Stayed March 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NCPriest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priti A, Front Office Manager at Holiday Inn Express Wabash, responded to this review, April 7, 2014
We apologize for that if you can provide some contact information I will be sure to bring this up to management.
- Brandon
Front Desk Assocaite
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockford, Ohio
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 18, 2006

We stay at this hotel frequently to visit family. The staff are always friendly, and accomidating! The rooms are clean, and updated, new bathroom amenities are nice as well.

  • Stayed December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KenMeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priti A, Front Office Manager at Holiday Inn Express Wabash, responded to this review, April 7, 2014
Thank you for your continued business with us. We are pleased everything is to your liking and we hope to see you again soon.
-Brandon
Front Desk Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Wabash

Property: Holiday Inn Express Wabash
Address: 1311 N Cass St, Wabash, IN 46992-1029
Phone Number:
Location: United States > Indiana > Wabash
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Wabash
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Wabash 3*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to town that electrifies your life. Wabash was the first electrically lighted city in the world. Located in the northeastern part of Indiana, the Holiday Inn Express Hotel Wabash is conveniently located to Manchester College, Honeywell Center, Salamonie and Mississinewa Reservoirs, and Huntington College. The Holiday Inn Express Hotel Wabash, Indiana features 60 well-appointed guest rooms, indoor pool, spa, fitness center and guest laundry. All rooms come equipped with a micro-fringe unit, iron and ironing board, coffee maker and hair dryer. We also have suites with Jacuzzis, for a relaxing get a way, or enjoy our executive suites. Enjoy our newest guest amenity - complimentary HIGH-SPEED INTERNET, which is available in all guest rooms. Hotel located near numerous restaurants and conveniently located off US 24 and State Road 15. The Holiday Inn Express in Wabash, Indiana will 'light up' your day with our exceptional Hoosier Hospitality. We look forward to seeing you soon at the Wabash, Indiana Holiday Inn Express! ... more   less 
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Also Known As:
Holiday Inn Express Wabash Hotel Wabash
Holiday Inn Wabash
Wabash Holiday Inn

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