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“Lacking Follow Up”

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Fairfield Inn & Suites Valparaiso
Ranked #6 of 7 Hotels in Valparaiso
Minneapolis
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Lacking Follow Up”
1 of 5 bubbles Reviewed December 10, 2007

The stay was disappointing at best with multiple issues that even after contacting the hotel and being promised that the concerns would be addresses have never been resolved.

We stayed in July 2007 and I am writing this in December 2007. Ample time to correct and refund the amounts promised.

I still am not able to comprehend why we were charged for a room that did not have a functional toilet and were told that a non-working toilet was not a reason for a refund. I have always found the toilet a necessity.

Based on the poor performance while at the hotel, non working toilet being only one issue, the lack of follow through on correcting the problem and then on correcting credit card charges, I would recommend staying elsewhere in Valparaiso.

Stayed July 2007
Helpful?
1 Thank OutlawChinooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 reviews from our community

Traveler rating
    33
    29
    18
    13
    5
See reviews for
33
26
5
26
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Kingston-upon-Hull, United Kingdom
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed August 30, 2007

We decided to stay here on our way through to Wisconsin from Ohio because we generally like and trust the Marriott name. As a bed for the night it was fine, the bed was comfortable, the room had free internet, had continental breakfast (very basic) and was close to the main road we were using to travel through Indiana, but we didn't really notice any traffic noise. Those were the good points. But....I am a Marriott Rewards member and as such have my room preferences logged in. I specifically requested a non-smoking room. Although I believe all hotels in the Marriott chain are now all non-smoking, it was obvious that this had been a smoking room in the past, and not too long in the past, too. In fact, as there was a notice to say that anyone smoking would be charged, I made sure my husband told reception on check-out that the overpowering smell of cigarette smoke wasn't us!!

  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank JanH775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, AR
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed July 23, 2006

Nice staff, clean room, good breakfast buffet included in the price - this is an excellent place to stay whether you are just passing through to someplace else, or if you are in town visiting the University.

Stayed June 2006
Helpful?
3 Thank brad120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIOUX FALLS, SD
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 bubbles Reviewed January 21, 2006

The hotel was immaculate, the rooms are large, and the service is great. Cleanliness seems to be a high priority at this hotel, and the rooms are in like new condition.

This hotel lives up to Marriott's high standards of quality.

There was a slight issue with a dirty mirror and some hair in the tub on one visit. The management compensated by offering a free night at their hotel. When we told them we won't be in that area for a long time they sent a certificate for a free night stay at any Courtyard or Fairfield in the US.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank tonyk81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meridian, Idaho
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed August 14, 2005

Really enjoyed my stay here. The front desk staff very friendly. Nice and quiet despite a couple of groups staying the same night. The room immaculate. Would highly recommend.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank idawmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Valparaiso

Property: Fairfield Inn & Suites Valparaiso
Address: 2101 Morthland Dr, Valparaiso, IN 46383-5970
Phone Number:
Location: United States > Indiana > Valparaiso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Valparaiso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Valparaiso 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Fairfield Inn & Suites by Marriott Valparaiso offers convenient amenities and an ideal location off US-30 and US-49 to make it one of the top hotels in Valparaiso, IN. This ideal location is nearby Valparaiso University, Downtown Valparaiso, and Deep River Water Park. Business travelers also appreciate the close proximity to the Porter County Expo Center and Porter Health Systems. Guests staying at this Valparaiso, IN hotel enjoy spacious guest rooms that are highlighted by free WiFi, HD TVs, and in-room mini-fridges and microwaves. Start your day of right at the complimentary breakfast buffet, and unwind after a long day on the road at the indoor pool. Choose the Fairfield Inn Valparaiso and enjoy the unbeatable service and amenities that make this one of the top Valparaiso hotels. ... more   less 
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Also Known As:
Fairfield Inn Valparaiso
Fairfield Valparaiso
Valparaiso Fairfield Inn

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