There were several problems during my staff which in the end were satisfactorily resolved but were made harder than they should have been.
Firstly, the positives. The hotel is clean and well kept. The rooms are comfortable and roomy and, for an American hotel, well appointed (when will American hotels get bar fridges instead of ice machines, like the rest fo the world?).
I didn't eat breakfast there but others who were there did and were complimentary. The continuous free coffee in the lobby was good, but no excuse for limited coffee (and no tea!) in the room.
The big problem was the airconditioning. I flew in from San Francisco having flown in the day before from Australia. I was tired and arrived late, went out to eat and then went to sleep. i would have slept through anything. The room was hot but I managed to sleep anyway. The next night I noticed that the room was like a sauna and nothing I did to the air con solved the problem. I put up with it that night - I should have complained then - and lodged a maintenance request with the front desk at 7.30 am the next monring ( a Friday). When I returned that next evening I was informed that the air con was fixed. It wasn't. I complained and was asked if I knew how to trun the air con on. - patronising! I then insisted that I be moved as they had a full working day to fix it. I was advised that there were no rooms of that standard left and i would need to pay more. To cut a long story short, it was eventualy satisfactorily resolved and I was moved. it should not have been that hard!!!
Some members of the staff (including Erica) were fantastic, others were as much use as a spare tyre on the space shuttle.
I think the real problem was that the staff were not empowered to make the obvious decisions.
All in all, though, I suspect that this was an isolated problem. Although I did bump into one guest who was also doing the room to room shuffle due to air conditioning problems.
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- Also Known As:
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- Hampton Inn And Suites Valparaiso
- Hampton Inn Valparaiso
- Valparaiso Hampton Inn