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“Disappointed”

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Hampton Inn Terre Haute
Ranked #4 of 18 Hotels in Terre Haute
Certificate of Excellence
Temperance, United States
1 review
“Disappointed”
Reviewed December 3, 2013

We were disappointed in this Hampton Inn hotel. The beds were too small for 2 adults to sleep in. We reported this issue but no attempts to rectify the problem were made by the staff. The bathroom sink did not drain properly and there was a cold draft coming from under the heating unit. After arriving home, we discovered that our bank card was billed for more than the amount on our receipt. We are still trying to correct this problem. Breakfast was excellent and the breakfast staff was very friendly.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Timothy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peta B, Manager at Hampton Inn Terre Haute, responded to this review, December 9, 2013
Dear Timothy B,

Please accept our apologies for the disappointing stay and for the way our staff reacted to your concerns. The Hampton Inn Terre Haute strives for 100% guest satisfaction; we clearly fell short of our goal in this instance and for that we apologize. The issues mentioned have been resolved by our maintenance team to ensure this does not happen to another guest. Once again thank you for choosing our hotel, we hope to be able to serve you again in the future

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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554 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Terre Haute
Level Contributor
3 reviews
Reviewed December 3, 2013

The hotel was great, the people were nice and helpful. The breakfast changed daily and was a full breakfast. It was a holiday weekend with low occupancy but they did not skimp on service or staff. Thanks!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Monica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peta B, Manager at Hampton Inn Terre Haute, responded to this review, December 9, 2013
Dear Monica C,

Thank you for the great review! We are delighted to know that you were satisfied with your accommodations and the services provided. I will be certain to forward your compliments to the rest of the team. We look forward to the opportunity to serve you again. Happy Holidays!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 24, 2013

Our first room had hair on shower walls, staff quickly moved us to adjacent room. Pool was cold and pool towels were hand towels and thin. They have a well-stocked "convenience store" with the exception of milk, had to walk to next door gas station.
Staff was very helpful overall.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RyanWendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peta B, Manager at Hampton Inn Terre Haute, responded to this review, December 9, 2013
Dear Ms Ryan,

We are happy to know that your staff was speedy and efficient in responding to your concerns. We however apologize for the issues you experienced; we have since addressed your concerns to ensure another guest does not have the same problem. Thank you for being our guest, we hope to have the opportunity to serve you again, Happy Holidays!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phila, United States
2 reviews
Reviewed November 19, 2013

Never been in a Hampton Inn with this lobby design - coffee by the door, get coffee and the door opens and cold air blows on you. Very tight lobby, even smaller food area to navigate. Room on the ground floor, great, very noisy as next to the gym and near the front desk. No microwave or refrigerator in the room. Staff very helpful, room very clean, hotel right off the turnpike exit.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Katherine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peta B, Manager at Hampton Inn Terre Haute, responded to this review, December 9, 2013
Dear Katherine,

Thank you for being our guest and for taking the time to share your feedback on trip advisor. We are pleased to know that you were satisfied with the overall service we provided; we however do apologize for the issues you experienced. By the end of spring 2014 all room will be newly remodeled and equipped with microwaves and refrigerators. We look forward to your return. Happy Holidays!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 13, 2013

This hotel was a breath of fresh air. Cleanliness was very good. The hotel staff was exceptional. We arrived early and the hotel staff let us into our room without hesitation or complaints. They worked eagerly to accommodate us. Our children enjoyed the pool area. Breakfast was average.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peta B, Manager at Hampton Inn Terre Haute, responded to this review, December 9, 2013
Dear Valued Guest,

Thank you for the great review! We are delighted to know that you were satisfied with your accommodation and the service provided. I will be certain to pass on your compliments to the rest of our team. We look forward to serving you again. Happy Holidays!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, United States
2 reviews
Reviewed November 10, 2013

Not a lot of food variety for breakfast. Pretty much the same thing every day. Sitting a little croded in the rooms. Not getting much for the number of visits overall with Hampton. Didn't get a microwave or small refrigerator when you are working 12-16 hour days and could use the simple aminity with all my points.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Carl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peta B, Manager at Hampton Inn Terre Haute, responded to this review, December 9, 2013
Dear Mr. Carl,

Thank you for being a loyal HHonors Member and for taking the time to share your feed back on Trip Advisor. We are disappointed to hear that you were not completely satisfied with your visit with us and would like to apologize for any inconvenience. By the end of spring 2014 all our rooms will be newly remodeled and equipped with microwaves and refrigerators. We look forward to your return. Happy Holidays

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 6, 2013

Staff was very rude and not accomidating the hotel itseld seemed run down. Very disappointed as I have stayed at many Hamptons in the past and have always been very happy with them. Will never stay at this one again

Stayed November 2013, traveled with family
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peta B, Manager at Hampton Inn Terre Haute, responded to this review, December 9, 2013
Dear Valued Guest,

Please allow us to first thank you for choosing our hotel and for taking the time to share your feedback on trip advisor. We are very disappointed to hear of your dissatisfaction with your accommodation and lack of service. Our goal is 100% guest satisfaction, we clearly fell short of that goal in this instance and for that we sincerely apologize. We hope to have the opportunity to better serve you in the future. Happy Holidays!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Terre Haute

Property: Hampton Inn Terre Haute
Address: 3325 U.S. 41 South, Terre Haute, IN 47802
Phone Number:
Location: United States > Indiana > Terre Haute
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Terre Haute
#5 Family Hotel in Terre Haute
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Terre Haute 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
Hampton Inn Terre Haute is one of the hotels in Terre Haute, Indiana that offers all the special touches to provide you with a great vacation at even better value. Close to I-70 and Hwy 41 South, this hotel is conveniently situated near Indiana State, Rose-Hulman and Saint Mary College. Enjoy complimentary breakfast, an indoor heated pool, 24-hour business facility, fitness center, and free WiFi. ... more   less 
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Also Known As:
Hampton Inn Terre Haute Hotel Terre Haute
Terre Haute Hampton Inn

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