We stayed here over Memorial Day for a soccer tournament. On the first night I sent my two children in for a shower after I quickly checked out the shower. Once I got in I realized it had not been cleaned at all. There was body hair all over the walls and once I grabbed the wash cloth that was neatly wrapped on the side of the shower with soap in it I noticed body hair stuck in the washcloth. It was black and all over. Housekeeping should have noticed that since they had tucked it into a fun container to hold soap. My husband called and they said they would sent someone up to clean it at 10:00 pm. By 11:00 no show.
In the morning I talked to the nice staff at the counter who said it was not logged into the book the night before but said we would get a night free and they would make sure the room was cleaned. We were all out for games and dinner all day. Came back late, beds were made, and did another quick check of shower and looked good. Put kids in shower and then I went in and shower was not cleaned. Same hair in the same location on the walls. Called down and the woman said it is noted in the books we had a do not disturb sign up. I told her to come up and see how the beds were made. She said no that they did not clean our room because it was written in the housekeeping notes. A little confused since they emptied the trash, made the beds, and supplied new towels.
Will not stay here again. Breakfast was gross. Ran out of utensils and food during breakfast. If your hotel is sold out then you should be prepared for the amount of people that are staying at the hotel. If we come back for soccer we will not be staying here.
- Official Description (provided by the hotel):
- Welcome to the Hampton Inn & Suites South Bend Indiana hotel, where you'll find everything you need including complimentary in-room high-speed wireless internet access and On The House breakfast. We are located only 1 mile north of the University of Notre Dame and St. Mary's College and 2 miles north of Downtown South Bend, Indiana. The perfect choice for getaways or business! ... more less
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- Also Known As:
- Hampton Inn & Suites South Bend Hotel South Bend
- Hampton Inn And Suites South Bend
- Hampton Inn South Bend
- South Bend Hampton Inn