We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (631)
Filter reviews
631 results
Traveler rating
301
180
79
44
27
Traveler type
Time of year
LanguageAll languages
301
180
79
44
27
Show reviews that mention
All reviewsnotre dameroom was cleanhockey teamexcellent staywould definitely stay here againstaff was very friendlyfront desk stafftoll roadcomplimentary breakfastfresh fruitfull kitchenwafflesfootball gamelobbybendinnschicago
Filter
Updating list...
565 - 570 of 631 reviews
Reviewed January 9, 2013

We stayed here for a swim meet my daughter was participating in. The room was unbearably hot to sleep in-- this was also noted by some of the other parents staying there. Also, the sheets were not big enough to accommodate the extra-deep king sized mattress so they kept pulling off. my husband and I both awoke to sleeping on the bare hotel mattress. The horizontal surfaces (tv console, desk) were also very dusty. Kind of nit-picky, I know, but I stay in Hampton Inns all over the country for business. Next time I go to South Bend, I'm going to stay at the Hilton Garden Inn down the street

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca T, Director of Sales at Hampton Inn & Suites South Bend, responded to this reviewResponded January 25, 2013

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise.

I want to thank you for bringing up to my attention that you’re A/C unit in your room was not working properly and that you and your family were uncomfortably hot during your stay. I can assure you that your comments are incredibly important to us and since your review; these issues have been corrected. Our guests satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.

Again, I sincerely apologize if you went through any inconveniences during your stay and hope that you consider staying with us again next time you are in town.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2013

We stayed in the king bed one bedroom suite with kitchen. It was very nice. The kitchen is just a little bit outdated, but it worked for what we needed it for. It had a nice big peninsula table by the kitchen. We stayed for 2 nights, the weekend before Christmas with our 2-year-old son. There was always plenty of food out for breakfast and it changed everyday. The staff was always very friendly. When we checked in, it took about 2 minutes. The bedroom is very big with a huge closet. My favorite part of the room was probably the huge ceilings. They are so tall which I'm not used to having in a hotel. It's also a plus to be right next door to McDonald's. The pool was fun for our family. Overall, I definitely recommend staying here.

Room Tip: Our room was on the first floor in the front right corner when facing the building and it was nice and quiet.
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca T, Director of Sales at Hampton Inn & Suites South Bend, responded to this reviewResponded February 1, 2013

We appreciate the ime you took to compose a review of our hotel. Thank you so much. We hope you will be back to visit us again soon. Our lobby is currently undergoing a beautiful face lift and should be completed very soon, the fitness center will be renovated soon as well. Wishing a healthy and properous New Year!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

I have stayed here three times to visit family in the area. All three times I have stayed have been around the holidays, so that does contribute to my experiences. The rooms are nice, clean, and very large. In fact we have joked each time that the rooms are big enough for four people plus another room of four people. The space isn't really maximized due to the angles of the couch placement, but it feels very roomy and not packed at all even with luggage out. The bathrooms are clean and very generous in space.

The only reason I cannot give this hotel a very good rating is that is is always soooo slow. Like I said this is around the holiday, but waiting for breakfast to be refilled, waiting for a seat to even sit at breakfast, and the front desk staff around the holidays always seems overwhelmed and really not like they are at the top of their game. I can sympathize that they are working over the holidays, but at least be friendly and put a smile on your face. While you are working on a holiday, we are traveling from afar and staying in a hotel (not the way most people want to spend the holidays either).

I would give the rooms 4 stars, the service and amenities 2 stars, so overall 3 stars (which is still average.)

Room Tip: Request a room away from the elevator/ice machine.
  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TravelingBrianandKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca T, Director of Sales at Hampton Inn & Suites South Bend, responded to this reviewResponded February 1, 2013

Please accept our apologies for the inconvenience you experienced. We have addressed the issue with our staff to be conscious at all times of the food levels, so that items may be refilled prior to being completely out. The Holidays are special time for everyone, and while we are here, you are our Family, we strive for excellence in service and we are sorry you did not receive that on this stay. We'd like the opportunity to provide you with that level of excellence. Please come and see us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2012

I had to say i must have cuaght the good natured staff when visiting this hotel, everyone was wonderful to work with, I even shared dinner with them! they even offered me some of their holiday dinner while i was there. Kyle and quenton(SP?) and the girls were awesome to talk to and whatever I needed was taken care of.

Thanks

Room Tip: my second floor room next to elevator was still quiet....it is only a short drive to the ND campus. and restaurants are all close. Ask Kyle and the front desk crew for coupons and specials also!
  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ss309556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca T, Director of Sales at Hampton Inn & Suites South Bend, responded to this reviewResponded November 30, 2012

Wow! Thank you very much for your comments on our hotel. We have shared this review with our entire staff and commended Kyle and Quinton on their customer service as well as the rest of the staff. This is what we strive for daily at our hotel. The Hampton Inn & Suites South Bend shares its 'Hamptonality' with each and every Guest and I am thrilled that you have shared your experience here. We look forward to seeing you again on your next visit to South Bend!

Best!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2012

I stay in this hotel on most of my trips to South Bend. It's a bit out of the way from downtown and there are not many places to eat nearby, but the price is right and it is clean and quiet--at least during the week. I am sure if you are there on a football weekend, the place is pretty much wall to wall parties. As such a lot of the rooms have counters and fridges and microwaves, and are very roomy. The only complaint is one that can't be fixed; if you are directionally challenged stay elsewhere, because the hotel is laid out in a square. So ask if you should park in back or front.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cabaret59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca T, Director of Sales at Hampton Inn & Suites South Bend, responded to this reviewResponded November 9, 2012

Dear Cabaret 59, We truly appreciate your loyalty to our hotel. One of the best parts of our job is to build relationships with our Guests that keep coming back. I am thrilled to know that you confident in our Staff and our property in such a manner. We will continue to take great care of you and be certain you find your way through our 'maze'. :) If it makes you feel better....sometimes I have to look both ways down the hall when I give a site tour to make sure I go the right way!

Wishing you well and look forward to having you back soon!
Best!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews