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“Nice place to stay, plus a great location”

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Hampton Inn & Suites South Bend
Ranked #6 of 30 Hotels in South Bend
Certificate of Excellence
GreenLeadersBronze level
Bloomington, Illinois
Level 5 Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Nice place to stay, plus a great location”
Reviewed January 4, 2013

We stayed in the king bed one bedroom suite with kitchen. It was very nice. The kitchen is just a little bit outdated, but it worked for what we needed it for. It had a nice big peninsula table by the kitchen. We stayed for 2 nights, the weekend before Christmas with our 2-year-old son. There was always plenty of food out for breakfast and it changed everyday. The staff was always very friendly. When we checked in, it took about 2 minutes. The bedroom is very big with a huge closet. My favorite part of the room was probably the huge ceilings. They are so tall which I'm not used to having in a hotel. It's also a plus to be right next door to McDonald's. The pool was fun for our family. Overall, I definitely recommend staying here.

Room Tip: Our room was on the first floor in the front right corner when facing the building and it was nice a...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca T, Director of Sales at Hampton Inn & Suites South Bend, responded to this review, February 1, 2013
We appreciate the ime you took to compose a review of our hotel. Thank you so much. We hope you will be back to visit us again soon. Our lobby is currently undergoing a beautiful face lift and should be completed very soon, the fitness center will be renovated soon as well. Wishing a healthy and properous New Year!!
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560 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
West Bloomfield, Michigan
Level 5 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 31, 2012

I have stayed here three times to visit family in the area. All three times I have stayed have been around the holidays, so that does contribute to my experiences. The rooms are nice, clean, and very large. In fact we have joked each time that the rooms are big enough for four people plus another room of four people. The space isn't really maximized due to the angles of the couch placement, but it feels very roomy and not packed at all even with luggage out. The bathrooms are clean and very generous in space.

The only reason I cannot give this hotel a very good rating is that is is always soooo slow. Like I said this is around the holiday, but waiting for breakfast to be refilled, waiting for a seat to even sit at breakfast, and the front desk staff around the holidays always seems overwhelmed and really not like they are at the top of their game. I can sympathize that they are working over the holidays, but at least be friendly and put a smile on your face. While you are working on a holiday, we are traveling from afar and staying in a hotel (not the way most people want to spend the holidays either).

I would give the rooms 4 stars, the service and amenities 2 stars, so overall 3 stars (which is still average.)

Room Tip: Request a room away from the elevator/ice machine.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank TravelingBrianandKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca T, Director of Sales at Hampton Inn & Suites South Bend, responded to this review, February 1, 2013
Please accept our apologies for the inconvenience you experienced. We have addressed the issue with our staff to be conscious at all times of the food levels, so that items may be refilled prior to being completely out. The Holidays are special time for everyone, and while we are here, you are our Family, we strive for excellence in service and we are sorry you did not receive that on this stay. We'd like the opportunity to provide you with that level of excellence. Please come and see us again.
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Lamar, Mississippi
Level 6 Contributor
198 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 26, 2012

I had to say i must have cuaght the good natured staff when visiting this hotel, everyone was wonderful to work with, I even shared dinner with them! they even offered me some of their holiday dinner while i was there. Kyle and quenton(SP?) and the girls were awesome to talk to and whatever I needed was taken care of.

Thanks

Room Tip: my second floor room next to elevator was still quiet....it is only a short drive to the ND campus...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ss309556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca T, Director of Sales at Hampton Inn & Suites South Bend, responded to this review, November 30, 2012
Wow! Thank you very much for your comments on our hotel. We have shared this review with our entire staff and commended Kyle and Quinton on their customer service as well as the rest of the staff. This is what we strive for daily at our hotel. The Hampton Inn & Suites South Bend shares its 'Hamptonality' with each and every Guest and I am thrilled that you have shared your experience here. We look forward to seeing you again on your next visit to South Bend!

Best!
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Chicago, Illinois
Level 4 Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 7, 2012

I stay in this hotel on most of my trips to South Bend. It's a bit out of the way from downtown and there are not many places to eat nearby, but the price is right and it is clean and quiet--at least during the week. I am sure if you are there on a football weekend, the place is pretty much wall to wall parties. As such a lot of the rooms have counters and fridges and microwaves, and are very roomy. The only complaint is one that can't be fixed; if you are directionally challenged stay elsewhere, because the hotel is laid out in a square. So ask if you should park in back or front.

  • Stayed October 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank Cabaret59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca T, Director of Sales at Hampton Inn & Suites South Bend, responded to this review, November 9, 2012
Dear Cabaret 59, We truly appreciate your loyalty to our hotel. One of the best parts of our job is to build relationships with our Guests that keep coming back. I am thrilled to know that you confident in our Staff and our property in such a manner. We will continue to take great care of you and be certain you find your way through our 'maze'. :) If it makes you feel better....sometimes I have to look both ways down the hall when I give a site tour to make sure I go the right way!

Wishing you well and look forward to having you back soon!
Best!
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Saint Paul, Minnesota
Level 4 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 16, 2012

We stayed here for four nights during freshmen move-in at Notre Dame, which was a very busy time. The hotel was completely sold out, and many of the guests staying there were on a similar schedule for checking in and out, having breakfast, asking questions, etc. The staff was up to the task.

Breakfast was very good; they had some type of egg and meat choice every day, as well as delicious oatmeal, cold cereal, pastries, fruit and cereal. This area was kept well-stocked and clean by a lovely lady who made sure no one was missing something they needed.

The desk staff was friendly and helpful, and really knew the neighborhood so they could give good directions and advice. Also, we had a little problem one morning with the hot water regulator on our shower, and it was taken care of right away. They even gave us a Starbucks gift certificate for our trouble. They wanted to make sure I was still a happy guest, which I appreciated.

Rooms are nothing special here, but they are clean and convenient, and there is free WiFi. Since we were there four nights it would have been nice to have one more washer and dryer in the guest laundry room (there was only one of each).

This hotel is very close to the north entrance of the Notre Dame campus, so it's a good location. You will pay a lot more than seems reasonable during football weekends, but that is normal for this town. The location and the staff are the main reasons I can recommend this hotel to anyone visiting Notre Dame.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
Thank evans045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca T, Director of Sales at Hampton Inn & Suites South Bend, responded to this review, November 9, 2012
Dear Valued Guest, Thank you for taking the time to share your experience at our hotel. Feedback is what drives us to strive for excellence. I will be sure to share your thoughts with all of our staff as it does take our entire Team to ensure great experience.

We look forward to having you back again soon!

Best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
409 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
Reviewed October 4, 2012

It is clear that this is an older Hampton Inn, or at least that it seems that way. Strange place, about a mile north of Notre Dame. If you arrive at night to check in, you have to buzz and stand in the vestibule, waiting for the front desk to buzz you in. This is not a high crime area, at least in my experience, but I have never seen this before. The desk clerk was away from the front desk and we literally had to wait five minutes for a guest to come and let us in. Very odd.

The rooms seem worn and a bit tired. Old fashioned curtains seemed a little on the dowdy side. The room was considerably smaller than the comparable rooms I have had at other Hampton Inns. It lacks the little touches and amenities other Hampton Inns offer. The heating/cooling system is old fashioned and noisy. It is difficult to regulate the temp.

Other than that it is a pretty standard Hampton Inn, with free internet (thank you Hilton for doing what the luxury hotels do not do!) and the ubiquitous breakfast in the morning.

It was inexpensive and just fine, but there are many other much nicer Hampton Inns, and also better budget hotels in the South Bend area.

Room Tip: Rooms away from the street are quieter
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank withkidstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
notredamehampton, General Manager at Hampton Inn & Suites South Bend, responded to this review, October 9, 2012
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the look and feel of your guest room. We will take your comments under consideration as we work to improve our guest experience. I’ve asked our maintenance team to look into fixing the thermostat to make sure it’s user friendly. I apologize that you had to wait outside. We pride ourselves in safety and security for all of our guests. We do lock our doors at 11pm to monitor any persons that come to the hotel. We hope you will come visit us in the future.
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Wellington, OH
Level 6 Contributor
127 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed September 5, 2012

I didn't read the reviews first and I am glad I didn't. Being a HHonors Member I always will pick their properties over others because I know what to expect. I checked in and then went to the store and came back and realized our room wasn't where I thought it was. After going back the desk they pointed me in the right direction and we were on our way to the other side of the hotel. Unfortunately that room smelled of smoke so we had to go back to the desk again. The gave us a new very nice and clean room and goodie bags. The suites are very large and well appointed. Breakfast was good and the eating area clean. I can't believe all of the bad reviews of this property because we had a great visit!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JENNMCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca T, Director of Sales at Hampton Inn & Suites South Bend, responded to this review, November 9, 2012
Thank you so much for your kind words! Hampton Inn & Suites South Bend strives to give each and every Guest a wonderful experience. Please come back and visit us soon!

Best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites South Bend

Property: Hampton Inn & Suites South Bend
Address: 52709 Indiana State Route 933, US 31 North, South Bend, IN 46637-3244
Phone Number:
Location: United States > Indiana > South Bend
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in South Bend
#5 Romantic Hotel in South Bend
#5 Family Hotel in South Bend
#5 Business Hotel in South Bend
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites South Bend 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Welcome to the Hampton Inn & Suites South Bend Indiana hotel, where you'll find everything you need including complimentary in-room high-speed wireless internet access and On The House breakfast. We are located only 1 mile north of the University of Notre Dame and St. Mary's College and 2 miles north of Downtown South Bend, Indiana. The perfect choice for getaways or business! ... more   less 
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Also Known As:
Hampton Inn And Suites South Bend
Hampton Inn & Suites South Bend Hotel South Bend
Hampton Inn South Bend
South Bend Hampton Inn

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